Operations Manager
23 hours ago
Position:OperationsManagerLocation:Riga Latvia (onsite)EmploymentType:Fulltime
JobOverview:We are seeking ahighly skilled Operations Manager tolead our team within the Voice/NonVoice Financial Technology BPSprocesses. The ideal candidate will bring 12 years of relevantexperience in BPS customer processes ensuring operationalexcellence client satisfaction and continuous improvement. You willbe responsible for overseeing daytoday operations managing clientrelationships and enhancing team performance. This role requiresstrong leadership skills multigeo experience and an ability tothrive in a dynamic fastpacedenvironment.
DutiesandResponsibilities:
- Leadand manage a team within the Voice/NonVoice sectors ensuringadherence to quality standards and operationalexcellence.
- Oversee daily operations includingclient relationship management issue resolution and processoptimization.
- Leverage extensive experience inFinancial Technology BPS processes to enhance teamperformance.
- Collaborate with crossfunctionalteams to drive process improvements and meet clientexpectations.
- Ensure effective communicationand foster a collaborative workenvironment.
- Prepare and present weekly/monthlyreviews with internal and externalstakeholders.
Requirements:
- 12years of proven experience in BPS customerprocesses.
- Multigeo experiencepreferred.
- Strong team and stakeholdermanagement skills.
- Understanding ofcryptocurrency is a plus.
- Comfortable withrotational 24/7 shifts and offs.
- BFSI customerservice experience preferred.
- Fluency in DutchNorwegian Swedish Finnish or German along with strong Englishskills.
Offer:
- Adynamic and diverse role in a modern pleasantenvironment.
- Opportunities for personal andprofessional development.
teamperformance,leadership skills,operational excellence,bps customerprocesses,operations,financial technology,client relationshipmanagement,team management,stakeholder management,processoptimization,operations management,multi-geoexperience,customer,management,bfsi customerservice
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