HCLTech Walk-in Drive
5 days ago
HCLTech Walk-in Drive - International Banking Voice ProcessDate: 13th,14th & 15th October 2025Time: 11:00 AM – 3:00 PMLocation: HCL Technologies-AMB 6, South Phase, Ambattur Industrial Estate, 8, Madras ,Thiruvallur High Rd, Ambattur, Chennai, Tamil Nadu 600076Contact HR - Sanjay,JudithDesignation: AssociateProcess: Inbound Calling. * No sales or upselling or cross selling. *Experience: 1 to 3 Yrs in International Voice process.Mandatory qualifications:Excellent communication skills are both verbal and written Mandatory.A problem-solving mind-set.The ability to multitask, Able to work well as an individual and as part of a team.ResponsibilitiesResponding to clients via both voice and written communication. Utilizing both to ensure that the client gets the right outcome in a timely manner and that the outcome meets the individual’s needsResponding to queries regarding our products, services, data and client accountsManaging multiple client queries at onceUtilizing workflow tools to manage your own workloadContributing to the achievement of team targets including service levels and quality measuresMaintain accurate records of customer communication and discussions using the appropriate internal system/sUtilizing available knowledge tools to not only ensure you are following correct processes but also to ensure you are asking the right questions at the right timeSupporting or seeking support from other internal teams to ensure clients queries are answered and resolvedEnsure that good client / consumer outcomes are at the center of all operational activity and decision makingDeliver great clients and consumers service and seek to exceed client / consumer expectationsDesignation : Senior Team LeadJob Summary:We are seeking an experienced Senior Team Lead to join our international voice process team. The successful candidate will be responsible for leading a team of customer service representatives and team leads, driving team performance, and ensuring high-quality customer interactions.Key Responsibilities:1. Team Management: Lead, motivate, and coach a team of customer service representatives and team leads to achieve business objectives and deliver high-quality customer experiences.2. Performance Management: Monitor and manage team performance metrics, such as service level, first call resolution, and customer satisfaction.3. Quality Assurance: Ensure adherence to quality standards, processes, and procedures, and implement corrective actions to address quality issues.4. Process Improvement: Identify areas for process improvement and collaborate with stakeholders to implement changes.5. Customer Escalations: Handle complex customer escalations and provide solutions or alternatives to resolve issues.6. Reporting and Analysis: Analyze team performance data and provide insights to inform business decisions.Requirements:1. Education: Bachelor's degree in any discipline.2. Experience: Minimum 3-4 years of experience in a team lead or supervisory role in a voice process or customer service environment3. Skills:- Strong leadership and team management skills.- Excellent communication, interpersonal, and problem-solving skills.- Ability to work in a fast-paced environment and handle multiple priorities.- Familiarity with quality management systems and processes.4. Language Skills: Proficiency in English language (speaking, reading, and writing)
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HCLTECH Mega Walk-in Drive
4 weeks ago
Chennai, Tamil Nadu, India, Tamil Nadu HCLTech Full timeHCLTECH Mega Walk-in Drive - International Banking & Finance Process Walk-in Drive Details: Location: HCL Technologies Ltd, ETA 3, No 33, Block 1, Sandhya Infocity, OMR, Rajiv Gandhi Salai, Navalur, Chennai Date: 10th October 2025 & 11th October 2025⏰ Time: 10:00 AM - 2:00 PMContact HR : Judith, Dharani & Sanjay.Job Title: Operations Team Lead – ARF...
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tamil nadu, India HCLTech Full timeHCLTech Walk-In Drive for International Voice Experience can apply | Fresher to 4 Yrs Exp on 29 & 30 Oct at NavalurDate: 29th and 30th Oct'25Time: 10:00 AM 2:00 PMVenue: HCLTech - ETA 3: Block 1, Sandhya Infocity, OMR, Navalur, Chennai - 600130.HR SPOC: JeffersonExperience: Fresher - 4 Years.Shift: US ShiftNotice Period: Immediate JoinersWork Location:...
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tamil nadu, India HCLTech Full timeHCLTech Walk-In Drive for International Voice Experience can apply | Fresher to 4 Yrs Exp on 29 & 30 Oct at Navalur Date: 29th and 30th Oct'25 Time: 10:00 AM 2:00 PM Venue: HCLTech - ETA 3: Block 1, Sandhya Infocity, OMR, Navalur, Chennai - . HR SPOC: Jefferson Experience: Fresher - 4 Years. Shift: US Shift Notice Period: Immediate Joiners Work Location:...
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HCLTECH Mega Walk-in Drive
4 weeks ago
Chennai, Tamil Nadu, India, Tamil Nadu HCLTech Full timeHCLTECH Mega Walk-in Drive - International Banking & Finance Process Walk-in Drive Details: Location: HCL Technologies Ltd, ETA 3, No 33, Block 1, Sandhya Infocity, OMR, Rajiv Gandhi Salai, Navalur, Chennai Date: 10th October 2025 & 11th October 2025⏰ Time: 10:00 AM - 2:00 PMContact HR : Judith, Dharani & Sanjay.ROLE : MANAGEREXPERIENCE : 15+...
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tamil nadu, India HCLTech Full timeHCLTech | Walk-In For International Voice | Fresher | 6th & 7th Nov 2025 at Sholinganallur Date: 6th & 7th Nov 2025 Time: 11:00 AM 2:00 PM Venue: HCLTECH, Tower: 4, No. 602/3/138, Special Economic Zone, Elcot-Sez, Medavakkam High Road, Sholinganallur, Chennai - HCLTECH, Tower: 4, No. 602/3/138, Special Economic Zone, Elcot-Sez, Medavakkam High Road,...
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tamil nadu, India HCLTech Full timeHCLTech || Walk-in Drive for International Voice process on 11th Oct'25 || Shollingnallur LocationExperience: 1 to 4yearsShift Timings: Night Shift(US Shift)Location: Shollingnallur, Chennai.JOB SUMMARYWe seek an experienced Customer Service Executive – Voice to join our team. The role involves collaborating with US healthcare providers to ensure accurate...
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tamil nadu, India HCLTech Full time🚀 HCLTech Mega Walk-In Drive – OTC Dispute Management | 4-8 Yrs Exp | Chennai 🚀We are hiring experienced professionals for the role of at OTC Dispute Management HCLTech📍 Interview Location:HCL Technologies Ltd, Tower 4 No. 602/3/138, Special Economic Zone, Elcot-Sez, Medavakkam High Road, Sholinganallur, Chennai - 600119🗓️ Interview Date:...
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tamil nadu, India HCLTech Full timeHCLTech | Walk-In For International Voice | Fresher | 6th & 7th Nov 2025 at SholinganallurDate: 6th & 7th Nov 2025Time: 11:00 AM 2:00 PMVenue: HCLTECH, Tower: 4, No. 602/3/138, Special Economic Zone, Elcot-Sez, Medavakkam High Road, Sholinganallur, Chennai - 600119HCLTECH, Tower: 4, No. 602/3/138, Special Economic Zone, Elcot-Sez, Medavakkam High Road,...
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Walk-in Drive
2 weeks ago
tamil nadu, India HCLTech Full timeWalk-in Drive || HCLTech is Hiring for Team Leads & Sr. Team Leads on 15th Oct'25 || Shollingnallur Location POC: Suriya Priya & Jefferson Shift Timings: US Shift Timings Date: 15th & 16th Oct Timing: 10:30AM - 2:00PM Venue: No. 602/3/138, Special Economic Zone, Elcot-Sez, Medavakkam High Road, Sholinganallur, Chennai - JOB SUMMARY The Candidate is...
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HCLTech Walk-in Drive
2 weeks ago
tamil nadu, India HCLTech Full timeHCLTech Walk-in Drive - International Banking Voice Process Date: 13th,14th & 15th October 2025 Time: 11:00 AM – 3:00 PM Location: HCL Technologies-AMB 6, South Phase, Ambattur Industrial Estate, 8, Madras ,Thiruvallur High Rd, Ambattur, Chennai, Tamil Nadu Contact HR - Sanjay,Judith Designation: Associate Process: Inbound Calling. * No sales or upselling...
