Tech Mahindra | SAP SD CS Lead

5 days ago

hyderabad, India Tech Mahindra Full time

Job Role: SAP SD CS Lead

Experience: 8-10yrs

Location: Hyderabad

NP: Immediate Joiner


Job Description:


  • To ensure successful initiation, planning, execution, control and completion of the project by guiding team members on technical aspects, conducting reviews of technical documents and artefacts.
  • Lead project development, production support and maintenance activities.
  • Fill and ensure timesheets are completed, as is the invoicing process, on or before the deadline.
  • Lead the customer interface for the project on an everyday basis, proactively addressing any issues before they are escalated.
  • Create functional and technical specification documents.
  • Track open tickets/ incidents in queue and allocate tickets to resources and ensure that the tickets are closed within the deadlines.
  • Ensure analysts adhere to SLA¿s/KPI¿s/OLA¿s.
  • Ensure that all in the delivery team, including self, are constantly thinking of ways to do things faster, better or in a more economic manner.
  • Lead and ensure project is in compliance with Software Quality Processes and within timelines.
  • Review functional and technical specification documents.
  • Serve as the single point of contact for the team to the project stakeholders. Promote team work, motivate, mentor and develop subordinates.
  • Provide application production support as per process/RACI (Responsible, Accountable, Consulted and Informed) Matrix

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