Strategic Program Coordinator

2 weeks ago

bareilly, India beBeeCoordinators Full time

Program Coordinator Role OverviewWe are seeking a skilled Program Coordinator to join our dynamic team. As a Program Coordinator, you will play a key role in ensuring the smooth operation of our programs and providing support to learners.Learner Support: Serve as the point of contact for learners, addressing inquiries and resolving issues to ensure a positive experience.Stakeholder Collaboration: Work closely with internal teams to manage program timelines and align deliverables.Process Improvement: Identify opportunities to streamline program delivery and enhance learner satisfaction.About the RoleThis is an exciting opportunity to work in a fast-paced, dynamic environment where no two days are the same. As a Program Coordinator, you will be responsible for coordinating various aspects of our programs, including learner support, stakeholder collaboration, and process improvement.You will have the opportunity to work with a talented team of professionals who are passionate about delivering high-quality educational experiences. If you are a motivated and organized individual with excellent communication skills, we would love to hear from youKey ResponsibilitiesLearner Support: Respond to learner inquiries via live chat, email, and phone calls, ensuring timely and accurate resolution of issues.Stakeholder Collaboration: Work closely with internal teams to manage program timelines and ensure the alignment of deliverables.Process Improvement: Identify opportunities to streamline program delivery and enhance learner satisfaction.Required Skills and QualificationsTo be successful in this role, you will need:Bachelor's degree in a relevant field or equivalent qualification.Excellent written and verbal English communication skills.Adaptability to business needs and ability to respond to tickets, chats, and out-calling.Customer-focused with demonstrated experience in a customer support role.Tech-savvy with ability to quickly adapt to new software platforms and tools.Detail-oriented with high attention to detail in written communication and problem-solving.BenefitsWe offer a collaborative and inclusive work environment, opportunities for professional growth, and the chance to work with leading global educational institutions. You'll have the opportunity to make a real impact by helping professionals worldwide achieve their learning goals.EQUAL EMPLOYMENT OPPORTUNITIESEmeritus provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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