Business Operations Specialist

2 weeks ago

bareilly, India beBeeCustomer Full time

Job TitleA Sales and Support Associate position is available for a remote, full-time role in a US-based independent board game publisher focused on interactive business simulation games.Key ResponsibilitiesRespond promptly to inquiries from support tickets, wholesale customers, and campaign backers, ensuring clear communication.Manage sales, support, and campaign inboxes daily; update account information for wholesalers and localizers.Support and coordinate crowdfunding campaigns, including comments, updates, and administrative tasks.Assist in planning and organizing digital and marketing campaigns, and track/report performance across platforms.Maintain up-to-date dashboards, trackers, and master documents (inventory reports, comment logs, replacement request tracker, etc.).Help manage website content and e-commerce listings.Draft newsletters and updates for campaigns using Klayvio; post updates for backers on schedule.Support the Publisher by staying proactive, removing obstacles to productivity, and helping meet key deadlines.RequirementsProficiency with:QuickBooks OnlineGoogle SuiteAdobe Creative Cloud & Adobe Acrobat SignInventory management tools (SKU Vault)ShipStationCrowdfunding tools (Kickstarter, Gamefound) and email tools (Klayvio)QualificationsBachelor's degree in Business, Communications, Marketing, or a related field.5+ years of experience in sales, customer support, or campaign operations roles.Understanding of crowdfunding platforms, digital campaigns, and customer communication across channels.Experience with customer-facing communication across multiple channels.Ability to organize information, maintain trackers, and coordinate across multiple teams.Strong communication skills, fluent in written and spoken English.BenefitsThe role offers excellent growth opportunities and direct collaboration with the team based in New Hampshire, USA.What We're Looking ForWe are seeking an organized and detail-oriented individual with strong communication skills to join our team.

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