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AI Support Specialist

2 weeks ago

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Customer Service RepresentativeWe are seeking a highly skilled and customer-focused Customer Service Representative to join our growing team. In this role, you will be responsible for providing exceptional support to our clients, ensuring that their needs are met, and exceeding their expectations.As a Customer Service Representative, you will play a critical role in building strong relationships with our clients, resolving their queries and issues, and delivering high-quality service. You will also have the opportunity to work closely with our product and engineering teams to identify areas for improvement and contribute to the development of new features.This is an excellent opportunity for someone who is passionate about delivering outstanding customer service and has a proven track record of success in a similar role. If you are a motivated and customer-obsessed individual who is looking for a challenging and rewarding role, we encourage you to apply.Responsibilities:Provide exceptional customer service to our clients via phone, email, and other communication channelsRespond to client queries and resolve issues in a timely and professional mannerWork closely with our product and engineering teams to identify areas for improvement and contribute to the development of new featuresCollaborate with other departments to ensure seamless delivery of services to our clientsRequirements:1-3 years of experience in customer service or client support, preferably in a SaaS environmentStrong written and verbal communication skills in English and HindiAbility to understand technical products and explain them simply to clientsProblem-solving mindset with attention to detailComfortable working across multiple tools and communication channelsWhat We Offer:A dynamic and collaborative work environmentThe opportunity to work with a fast-growing AI startup founded by IIT Bombay alumniA competitive compensation package