Customer Experience Advocate

5 days ago

Gandhinagar, India beBeeSupport Full time

Role OverviewWe're looking for a highly skilled professional to join our growing team as a Support Specialist. In this role, you will be responsible for delivering exceptional customer service experience by troubleshooting product issues, configuring AI agents, and ensuring seamless operations.Respond to client queries about product usage, features, and best practices in a clear and concise manner.Troubleshoot complex technical issues faced by clients and provide timely resolutions.Configure and fine-tune AI agents to meet client requirements and optimize platform performance.Develop strong relationships with clients through proactive communication and guidance throughout the onboarding process.Contribute to the creation of knowledge base articles and internal documentation to support ongoing learning and improvement.Collaborate closely with cross-functional teams to identify areas for process improvements and implement changes that drive business growth.Required Skills & QualificationsAt least 1-3 years of experience in customer-facing roles or similar environments, preferably with exposure to SaaS platforms.Strong written and verbal communication skills, with proficiency in English language.Ability to understand complex technical concepts and communicate them effectively to clients.Problem-solving mindset with attention to detail, coupled with a willingness to learn and adapt to new challenges.Experience working in fast-paced environments with multiple priorities and deadlines.Familiarity with CRM tools, ticketing systems, or helpdesk platforms is a plus.Why Join Us?Be part of a dynamic and rapidly growing organization that values innovation and collaboration.Work at the intersection of cutting-edge technology and customer experience, driving business growth through continuous improvement.Enjoy opportunities for career advancement and professional development in a supportive and inclusive work environment.Disclaimer:This job posting does not include any personal data or company information.

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