Product Manager, Cloud Support Platform

Minimum qualifications:Bachelor's degree or equivalent practical experience.5 years of experience in product management or related technical role.2 years of experience developing or launching products or technologies within software as a service (SaaS) or a related area.Preferred qualifications:Experience in customer service and support domain, including an understanding of the functionality and implementation of these capabilities in enterprise tech products.Experience managing relationships with multiple stakeholders along with excellent communication skills.Understanding of AI and the opportunities to drive change with GenAI capabilities.Ability to engage with Engineers on product road map and systems design along with excellent technical understanding.About the job:At Google, we put our users first. The world is always changing, so we need Product Managers who are continuously adapting and excited to work on products that affect millions of people every day.In this role, you will work cross-functionally to guide products from conception to launch by connecting the technical and business worlds. You can break down complex problems into steps that drive product development.One of the many reasons Google consistently brings innovative, world-changing products to market is because of the collaborative work we do in Product Management. Our team works closely with creative engineers, designers, marketers, etc. to help design and develop technologies that improve access to the world's information. We're responsible for guiding products throughout the execution cycle, focusing specifically on analyzing, positioning, packaging, promoting, and tailoring our solutions to our users.In this role, you will have an opportunity to work across Google Cloud, in partnership with other product teams and business organizations. The scope of this role encompasses cloud customers, cloud technology, and cloud business. If new to cloud, you will have the opportunity to learn about cloud in this role, due to the cross-cloud collaboration.The level of complexity is high, due to the need to innovate solutions that drive scale, create high-quality user experiences, and deliver measurable impact in partnership with internal partner teams. The products you will be building will be critical to the success and scale of Google cloud, improving operational efficiency (costs), with direct relevance to a customer's choice in cloud providers.Google Cloud accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.Responsibilities:Define product strategy, product definition and road map for mission critical Cloud Support capabilities.Engage as a trusted advisor with business leaders to understand and define their strategy, business processes, issues and priorities to inform product strategy, while providing transparency into road map and managing expectations.Partner with Engineering, UX, and other internal Google teams to drive product and delivery.Foster and facilitate decision-making across a broad network of stakeholders, delivery partners, and operational teams.Lead processes to define, identify, collect, and track appropriate product or business metrics, both quantitative and qualitative for new or existing products or business ventures.