Customer Support Specialist

1 week ago


Eluru, India beBeeCustomerSupport Full time

Job DescriptionThe Customer Support Specialist plays a pivotal role in delivering exceptional customer experiences by providing timely and accurate responses to inquiries, resolving issues efficiently, and fostering a positive relationship with customers.Key ResponsibilitiesRespond promptly to customer inquiries via phone, email, or chat.Provide detailed information about products, services, and policies.Effectively handle customer complaints and offer suitable solutions.Identify customer needs and provide the best possible resolution.Elevate complex issues to supervisors or technical teams when necessary.Follow up with customers to ensure issues are fully resolved.Maintain meticulous records of customer interactions in CRM systems.Update customer accounts and process orders, returns, or requests.Generate daily/weekly reports as required.Stay informed about company offerings, services, and new product launches.Clearly communicate company policies to customers.Collaborate with sales, operations, and technical teams to resolve customer concerns.Participate in team meetings, training, and performance evaluations.



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