Critical Issue Specialist

1 week ago


guntur, India beBeeincident Full time

Critical Issue SpecialistThe ideal candidate will serve as a key member of our Support Services team, playing a vital role in ensuring the highest level of customer satisfaction and loyalty to our brand.Lead complex customer-facing reliability and security issues, effectively coordinating with diverse teams to deliver timely and transparent updates through official channels.Manage proactive incident communication, offering timely and clear information to both internal and external stakeholders.Collaborate with cross-functional teams to identify opportunities for process improvements and optimize efficiency.Key QualificationsOver 12 years of experience leading incident response efforts, driving successful resolutions and minimizing downtime.At least 7 years of experience in customer service or support roles within SaaS or technology companies, with a strong focus on building lasting relationships.Demonstrated expertise in working within 24/7 support environments, including on-call rotations, to ensure seamless continuity.



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