Director of Business Operations

InRhythm is a leading modern product consultancy and digital innovation firm with a mission to make a dent in the digital economy. We bring enterprises' most urgent, important products to market with high velocity, high quality, and meaningful impact. From AI-driven innovation to tier-one transformations, our clients trust us to deliver mission-critical platforms that change how people live, work, and engage with technology. Our clients include a broad range of highly visible and recognizable companies, including but not limited to: Goldman Sachs Fidelity Morgan Stanley American Express United Healthcare We are expanding our global footprint and looking for senior leaders to help us scale. About the Role InRhythm is seeking a Director of Business Operations, India to establish, lead, and scale our India operations. The individual will serve as a senior decision-maker, responsible for independently running the office, driving operational excellence, overseeing workflow automation initiatives, and ensuring alignment with InRhythm US values, culture, and operational processes. We are looking for a seasoned leader with experience building India operations for US-based technology consulting organizations from the ground up. This role requires someone with executive presence, strong people leadership, and operations expertise, including KPI tracking. This position will be highly visible, requiring the ability to travel to the US as needed to build trust and alignment with the global leadership team. Key Responsibilities People & Culture Ensure effective hiring, onboarding, and retention strategies to attract top software engineering and operations talent. Provide strong leadership for development, back office, and operations teams, fostering a high-performance, collaborative culture. Champion employee engagement, talent development, and succession planning to build future leaders. Create an environment of accountability, empowerment, and psychological safety. Operational Excellence & Workflow Automation Act as the Head of Office, responsible for day-to-day management and decision-making. Deliver operational objectives in quality, timeliness, and productivity across consulting and support functions. Establish and scale office infrastructure, systems, and processes. Lead workflow automation projects to streamline operations, reduce manual overhead, and enhance productivity across India and US teams. Drive a culture of continuous improvement, empowering teams to make informed, timely decisions. Build and manage quality, performance, and compliance frameworks. Strategic Execution & Client Engagement Partner with US leadership to execute strategic initiatives and support national service delivery. Serve as a client-facing executive with strong presence and the ability to represent InRhythm in India. Ensure India operations are fully integrated with US Centers of Excellence (COEs), automated workflows, and global processes. Contribute operational insights to transformation projects and corporate strategy. Financial & Resource Management Work with MD, Finance & Business Operations to manage and maintain site operating budgets, ensuring prudent financial management. Track KPIs and P&L metrics to drive efficiency, scalability, and profitability. Identify opportunities for cost savings, automation, and operational improvements. What We're Looking For 12-15+ years total experience, with at least 7+ years building India teams for US-based modern software consulting firms (preferably having done this successfully). Proven ability to attract, retain, and manage senior, high-performing software engineering and back office talent. Strong ability to set up scalable processes, track KPIs, and build consistent cultures. Strong operations experience with general and budget management. Executive presence with excellent client-facing, communication, and stakeholder management skills. Excellent judgment and creative problem-solving, including conflict resolution, client management, and negotiation (MSA/SOW experience a plus). Deep knowledge of the local and national job market, talent supply, and competitive positioning. Experience in entrepreneurial, fast-paced organizations over the last 5 years. Ability to travel to the US (B1-B2 visitor Visa already in place strongly preferred). What Makes You Stand Out You've built organizations from scratch and thrived in entrepreneurial settings. You've successfully set up compliance, workflow automation, quality, and performance management systems. You are passionate about creating a world-class employee experience and delivery culture. You bring flexibility, adaptability, and resilience in times of rapid change. You balance operational rigor with the ability to drive strategic business impact. Why Join InRhythm At InRhythm, we are entrepreneurs and innovators at heart. We value people who take ownership, move with urgency, and bring bold ideas to the table. This is a pivotal moment in our journey, and the India Country Head will play a foundational role in scaling our impact globally. You will: Obsess about customer satisfaction through delivery excellence. Own your role and its development. Lead automation initiatives to modernize operations and scale faster. Collaborate across global teams with diverse expertise. Accelerate your career in a high-growth, AI-driven consulting environment. This is a decision-making, automation-driving, client-facing leader who will establish InRhythm India as a strategic powerhouse, aligned with US operations and positioned for rapid growth.