Salesforce Lead Consultant

2 days ago


Bengaluru, Karnataka, India xTag Full time

Job Role : ๐—ฆ๐—ฎ๐—น๐—ฒ๐˜€๐—ณ๐—ผ๐—ฟ๐—ฐ๐—ฒ ๐—Ÿ๐—ฒ๐—ฎ๐—ฑ ๐—–๐—ผ๐—ป๐˜€๐˜‚๐—น๐˜๐—ฎ๐—ป๐˜ โ€“ ๐—ฆ๐—ฒ๐—ฟ๐˜ƒ๐—ถ๐—ฐ๐—ฒ ๐—–๐—น๐—ผ๐˜‚๐—ฑ ๐—ฉ๐—ผ๐—ถ๐—ฐ๐—ฒ & ๐—”๐—บ๐—ฎ๐˜‡๐—ผ๐—ป ๐—–๐—ผ๐—ป๐—ป๐—ฒ๐—ฐ๐˜ ๐—–๐—ง๐—œ

๐—Ÿ๐—ผ๐—ฐ๐—ฎ๐˜๐—ถ๐—ผ๐—ป: Remote (India)

๐—ฃ๐—ผ๐˜€๐—ถ๐˜๐—ถ๐—ผ๐—ป: Salesforce Lead Consultant

๐—˜๐˜…๐—ฝ๐—ฒ๐—ฟ๐—ถ๐—ฒ๐—ป๐—ฐ๐—ฒ: 6+ Years

๐—”๐—ฏ๐—ผ๐˜‚๐˜ ๐˜๐—ต๐—ฒ ๐—ฅ๐—ผ๐—น๐—ฒ:

We are seeking a highly skilled Salesforce Lead Consultant with proven expertise in Service Cloud Voice and Amazon Connect CTI Adapter implementations. The ideal candidate will be hands-on in designing, configuring, and deploying advanced contact center solutions leveraging Salesforce, Amazon Connect, Lambdas, and Open CTI capabilities. This is a client-facing leadership role requiring strong technical expertise, solutioning ability, and end-to-end implementation ownership.

๐—ž๐—ฒ๐˜† ๐—ฅ๐—ฒ๐˜€๐—ฝ๐—ผ๐—ป๐˜€๐—ถ๐—ฏ๐—ถ๐—น๐—ถ๐˜๐—ถ๐—ฒ๐˜€:


โ€ข Lead end-to-end design & implementation of Service Cloud Voice & Amazon Connect CTI Adapter.


โ€ข Configure CTI features: screen pop, IVR, call routing, call recording, reporting integrations.


โ€ข Build and integrate with AWS Lambda functions for Amazon Connect.


โ€ข Extend & customize functionality using Open CTI interface.


โ€ข Collaborate with stakeholders to capture requirements and deliver scalable solutions.


โ€ข Ensure seamless integration of voice, digital & CRM workflows for optimized agent productivity.


โ€ข Provide best practice guidance, governance & performance optimization.


โ€ข Mentor junior consultants & work cross-functionally with Salesforce & AWS teams.


โ€ข Lead at least one full lifecycle Service Cloud Voice & Amazon Connect implementation.

๐—ฅ๐—ฒ๐—พ๐˜‚๐—ถ๐—ฟ๐—ฒ๐—ฑ ๐—ฆ๐—ธ๐—ถ๐—น๐—น๐˜€ & ๐—˜๐˜…๐—ฝ๐—ฒ๐—ฟ๐—ถ๐—ฒ๐—ป๐—ฐ๐—ฒ:


โ€ข 6+ years in Salesforce consulting (Service Cloud focus).


โ€ข Salesforce Administrator & Service Cloud Consultant certified.


โ€ข Proven Service Cloud Voice implementation experience.


โ€ข 1+ full lifecycle Amazon Connect CTI Adapter implementation.


โ€ข Hands-on AWS Lambda + Salesforce integration experience.


โ€ข Strong knowledge of Open CTI customization.


โ€ข Excellent client engagement, problem-solving & stakeholder management.

๐—ฃ๐—ฟ๐—ฒ๐—ณ๐—ฒ๐—ฟ๐—ฟ๐—ฒ๐—ฑ ๐—ฆ๐—ธ๐—ถ๐—น๐—น๐˜€:


โ€ข Exposure to Einstein Bots, Digital Engagement, Omni-Channel.


โ€ข Familiarity with AWS ecosystem (S3, Lex, Polly).


โ€ข Knowledge of Salesforce DevOps & CI/CD.


โ€ข Agile project delivery experience.



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