Global Technical Support Specialist

7 days ago

coimbatore, India beBeeTechnical Full time

Global Technical Support SpecialistWe are seeking a skilled Global Technical Support Specialist to provide exceptional support for our global SaaS products, enterprise applications, and IT systems. This long-term freelance role is ideal for professionals who excel at troubleshooting, customer interaction, application support, and technical analysis across various environments.Type: Independent Freelance ConsultantLocation: 100% RemoteDuration: 6–12 month contract (extendable into multi-year engagements)You will handle real-time technical issues, contribute to product support, and ensure smooth resolution for global users across web applications, cloud-based systems, and enterprise environments.Troubleshooting customer-reported issues related to software, APIs, cloud services, networks, or system access.Managing and resolving tickets across platforms.Supporting SaaS product environments — monitoring logs, validating configurations, and escalating to engineering when needed.Handling L1 and L2 operational tasks such as environment checks, user onboarding, issue replication, and root cause analysis.Required Skills and QualificationsMinimum 1–3 years of hands-on experience in Technical Support, IT Support, Application Support, or related roles.Strong troubleshooting skills across software, systems, networks, or cloud environments.Understanding of operating systems, basic networking concepts, and application-level debugging.BenefitsWork on global support initiatives with real-time impact.Multiple openings enable fast-track onboarding.100% remote with flexible hours.

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    Coimbatore, India Kumaraguru Global Engagement Office Full time

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