Engineer - Customer Service - German

3 days ago

bangalore, India Enphase Energy Full time

Enphase Energy is a global energy technology company and a leading provider of solar, battery, and electric vehicle charging products. Founded in 2006, our innovative microinverter technology revolutionized solar power, making it a safer, more reliable, and scalable energy source. Today, the Enphase Energy System enables users to make, use, save, and sell their own power. Enphase is also one of the most successful and innovative clean energy companies in the world, with more than 80 million products shipped across 160 countries. Join our dynamic teams designing and developing next-gen energy technologies and help drive a sustainable future Must be available to work on-site at our Bangalore office 5 days per week. What you will be doingAnswering inbound Emails / Chats / Phone calls to the Customer Support queue during assigned hoursConducting remote troubleshooting of Enphase productsTroubleshooting, approving, and executing warranty claims Providing pre-sales information about Enphase products Assisting with the activation of new Enphase sites as neededDocumenting all activity in a central CRM/Help Desk software platform Coordinating with Enphase Engineering with tracking of field-issues, and subsequent product-modifications, logging product bugs in a central database. Assisting other team members with troubleshooting and/or administrative tasks as needed Participating in ongoing training/education of industry standards and Enphase product-specific information Assist other team members with troubleshooting and/or administrative tasks as needed Following departmental conventions and procedures Professionally represent Enphase via all communications mediums Abiding by all company policies and standards of conduct contained in the Enphase Energy employee-manual Performing other duties as assigned Support operational hours (India team) are: 6:30 am – 11:00 pm, Sun to Sat. Start and finish times for team members are adjusted to cover non-stop customer support across 7 days. The candidate must be open to working on weekendsWho you are and What you bringShould be a Graduate – B.E/B.Tech/BCA/B.SC ITShould have scored 60% and above in 10th, 12th, and Graduation. Applicant with lower than 60% scores in 10th,12th or Graduation will not be considered for the role. Scores are mandatory to be shared along with the resume. Incomplete resumes will not be considered for the position Interpersonal skills and proven ability to build rapport and establish/keep working relationships with customers, peers, and managersExperience working in a fast-paced technical support or customer service position Strong verbal and written communications skillsProficient in GERMAN - C1 Certification requiredComputer literate (PC skills essential, Mac OS desirable)General understanding of electrical concepts, AC & DC circuits, electrical or electronics background would be highly desirable

  • Engineer - Customer Service - German

    1 week ago

    Bangalore, India Enphase Energy Full time

    Enphase Energy is a global energy technology company and a leading provider of solar, battery, and electric vehicle charging products. Founded in 2006, our innovative microinverter technology revolutionized solar power, making it a safer, more reliable, and scalable energy source. Today, the Enphase Energy System enables users to make, use, save, and sell...

  • Engineer - Customer Service - German

    5 days ago

    Bangalore, India Enphase Energy Full time

    Enphase Energy is a global energy technology company and a leading provider of solar, battery, and electric vehicle charging products. Founded in 2006, our innovative microinverter technology revolutionized solar power, making it a safer, more reliable, and scalable energy source. Today, the Enphase Energy System enables users to make, use, save, and sell...

  • German speaking L2 support engineer

    3 days ago

    bangalore, India TECEZE Full time

    Job Title: Remote Technical Support Engineer (German Speaking) Location: Remote (Working hours: German Business Hours – 8 AM to 5 PM CET / 11:30 AM to 8:30 PM IST) Experience: 2-3 Years Work Mode: Full time Job Description - C1-level proficiency in German (spoken and written). Good Business English skills (spoken and written). 2-3 years of experience in...

  • Technical Support Engineer

    5 days ago

    bangalore, India TECEZE Full time

    Job Title: Technical Support Engineer (German Language)Client: HCLPayroll: TECEZEWork Type: Remote / Full-timeService Hours: German Business Hours (8:00 AM – 5:00 PM CET / 11:30 AM – 8:30 PM IST)Job Summary:We are seeking a skilled and customer-oriented Remote Technical Support Engineer with C1-level proficiency in German and strong English communication...

  • German speaking L2 support engineer

    5 days ago

    bangalore, India TECEZE Full time

    Job Title: Remote Technical Support Engineer (German Speaking)Location: Remote (Working hours: German Business Hours – 8 AM to 5 PM CET / 11:30 AM to 8:30 PM IST)Experience: 2-3 YearsWork Mode: Full timeJob Description -C1-level proficiency in German (spoken and written).Good Business English skills (spoken and written).2-3 years of experience in Remote...

  • Customer Service Representative

    20 hours ago

    Bangalore, Karnataka, India The Customization Group Full time

    We are The Customization Group A global leader in mass customization leveraging AI and automation to revolutionize the personalized products industry With a strong international presence across Europe North America and the Middle East we manufacture up to 2 500 000 unique products daily reaching millions of customers through 20 own online shops and 1 000...

  • German Teacher

    5 days ago

    bangalore, India TERN Group Full time

    Company- TERN GroupJob Title- German TrainerLocation- Pune/Bangalore/HisarTERN is on a mission to address the global talent shortage problem using technology. As the world's first fullstack upskilling, migration, and placement platform, we specialize in connecting skilled talent to employers in key sectors such as Healthcare and Social Care, Hospitality, and...

  • Global Mobility Expert

    4 weeks ago

    Bangalore, Karnataka, India Bosch Full time

    Company Description Bosch Global Software Technologies Private Limited is a 100 owned subsidiary of Robert Bosch GmbH one of the world s leading global supplier of technology and services offering end-to-end Engineering IT and Business Solutions With over 28 200 associates it s the largest software development center of Bosch outside Germany ...

  • German Teacher

    3 days ago

    bangalore district, India TERN Group Full time

    Company- TERN Group Job Title- German Trainer Location- Pune/Bangalore/Hisar TERN is on a mission to address the global talent shortage problem using technology. As the world's first fullstack upskilling, migration, and placement platform, we specialize in connecting skilled talent to employers in key sectors such as Healthcare and Social Care, Hospitality,...

  • Software Engineer

    5 days ago

    bangalore, India Crossing Hurdles Full time

    Job Title: LLM Trainer – GermanEmployment Type: ContractLocation: RemotePay: Up to $23/hourAbout the RoleThis is a contract opportunity to contribute to cutting-edge AI projects. The role involves designing realistic conversations in German to train and improve Large Language Models (LLMs). You’ll be simulating real-world interactions between users and...