Manager
2 days ago
The work force manager is responsible for overseeing efficient scheduling and optimization of resources to ensure operational efficiency and meet business needs. He may work as an individual contributor or lead a team of workforce management specialists. The role involves analyzing data trends and identifying opportunities for improvements to enhance productivity and quality. The individual is expected to perform these tasks by using fair judgement in understanding instructions provided by the business lead. The role will have daily deliverables across accurate and effective scheduling and reporting as basic metrics. This role will work with various partners within the organization to enhance the business. Key ResponsibilitiesCapacity Planning & ForecastingDevelop and maintain short-term and long-term capacity plans across multiple programs.Analyze historical trends, AHT (Average Handling Time), volume forecasts, and shrinkage to determine staffing needs.Create dynamic models to simulate different business scenarios and recommend optimal staffing strategies.Resource Allocation & OptimizationMap resources based on skill sets, program criticality, and performance trends.Ensure efficient utilization of workforce while maintaining service level agreements (SLAs).Identify and address underutilization or overutilization of resources.Real-Time Management & AgilityMonitor daily operations and adjust plans in real-time to accommodate last-minute changes or unplanned events.Implement contingency plans to mitigate risks related to absenteeism, volume spikes, or system outages.Stakeholder CollaborationCoordinate with senior leaders, program managers, and operations teams to align on deliverables and capacity plans.Act as a liaison between operations and workforce management to ensure seamless execution of plans.Performance Analysis & ReportingTrack and report on key performance indicators (KPIs) related to capacity, utilization, and productivity.Provide actionable insights and recommendations to improve operational efficiency.QualificationsBachelor’s degree in Business Administration, Operations Management, or a related field (MBA preferred).Overall 10+ years and 5+ years of experience in workforce management, capacity planning, or operations in a BPO or service delivery environment.Strong analytical skills with proficiency in Excel, WFM toolsExcellent communication and stakeholder management skills.Ability to work under pressure and manage multiple priorities in a fast-paced environment.Strong understanding of performance metrics, AHT, shrinkage, and utilization concepts.Agile mindset with a proactive approach to problem-solving and decision-making.
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Tax Advocate
1 week ago
Chennai, Tamil Nadu, India GST Manager Full time**Job Title**: Tax Advocate - GST Appeals & Litigation Location: Chennai **About Us**: GST Manager is a fast-growing financial services and tax advisory firm specializing in GST, compliance, and litigation support. We empower businesses to navigate complex taxation frameworks with confidence. **Role Overview**: **Key Responsibilities**: - Draft, file,...
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Manager
3 weeks ago
tamil nadu, India Coforge Full timeThe work force manager is responsible for overseeing efficient scheduling and optimization of resources to ensure operational efficiency and meet business needs. He may work as an individual contributor or lead a team of workforce management specialists. The role involves analyzing data trends and identifying opportunities for improvements to enhance...
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IT Manager
7 days ago
tamil nadu, India CIEL Textile Full timeCareer OpportunityAt CIEL TEXTILE, we know ‘pristine shirts’ done right! Our 3500 talents in Mauritius, Madagascar & India deliver premium shirts with care, passion and fun! Today, we are on a quest for the right candidate to join our team. Do you think you are the right one?Join us NOW!IT ManagerWhat you will be doing:We are looking for a highly skilled...
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Manager
3 days ago
tamil nadu, India Food City Super Market Full timeGeneral Manager – SupermarketLocation:Tiruchirappalli, Tamil Nadu, IndiaCompany:Food City Super MarketEmployment Type:Full-TimeAbout Us:Food City Super Market is a fast-growing retail destination for everyday essentials, groceries, and home-needs products. We're committed to offering customers quality, affordability, and an excellent shopping...
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Manager
3 days ago
tamil nadu, India TIE-UPS Manpower Consultants Full timeTIE-UPS is hiring for a Leading Indian MNC - engaged in EPC Projects, Hi-Tech Manufacturing and Services. Operates in over 50 countries worldwide. Leaders in technology and Design. Excellent paymaster .Job Title: Lead Operational Technology and ICS Cybersecurity-Based in Riyadh - Saudi Arabia .Job Description:The cybersecurity team helps clients identify and...
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Manager
5 days ago
tamil nadu, India TIE-UPS Manpower Consultants Full timeTIE-UPS is hiring for a Leading Indian MNC - engaged in EPC Projects, Hi-Tech Manufacturing and Services. Operates in over 50 countries worldwide. Leaders in technology and Design. Excellent paymaster .Job Title: Lead Operational Technology and ICS Cybersecurity-Based in Riyadh - Saudi Arabia .Job Description:The cybersecurity team helps clients identify and...
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Management Information Systems Manager
3 weeks ago
tamil nadu, India Maharath Group Full timeCompany Description SJ Maharath Holdings is a privately held entity with investments across various sectors. Our mission is to help businesses create synergies and expand through expertise in core operations and finance. By leveraging a deep network of experts, we empower companies to grow exponentially and achieve their business goals. Role Description This...
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Manager Business Process Management
3 days ago
tamil nadu, India Fincover Full timeCompany DescriptionFincover, a fintech startup based in Chennai and established in 2020, is a one-stop digital platform focused on simplifying finance for its customers. The company aims to deliver an affordable and seamless premium financing experience, empowering users financially. By partnering with over 23 leading insurers, 50+ banks and NBFCs, and 35+...
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Management Information Systems Manager
1 week ago
tamil nadu, India Prochant Full timeJob SummaryWe are seeking a highly experienced MIS Manager to lead and scale our Management Information Systems (MIS) function within the Revenue Cycle Management (RCM) domain. This role requires strong leadership, deep RCM knowledge, and advanced technical expertise to drive data strategy, automation, operational analytics, and client-facing insights. The...
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Production Manager
1 week ago
tamil nadu, India Haran industries Full timeCompany DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site role for a Production Manager located in Coimbatore. The Production Manager will oversee and manage production processes to ensure efficient and timely completion of projects. Responsibilities include planning production schedules, managing resources, supervising...
