Operational Excellence Lead

About PatraPatra Corporation is a worldwide leader in insurance back-office and account management business process outsourcing. Patra offers a wide range of services designed to lower costs, reduce risk and improve employee productivity through the transfer of account management and business support functions, such as policy checking, certificate issuance, eligibility processing, quality control and account audits, to operation centers in the US, India, and the Philippines.About this job This role will serve as the internal force pushing the boundaries of what’s possible in operational efficiency, leveraging both traditional and emergency technologies – especially AI – to optimize our transaction lifecycle. Responsibilities include identifying opportunities, challenging existing practices, and implementing sustainable, tech-enabled and non-technology process improvements across operations while partnering with product, technical and operations teams, ultimately driving meaningful changes to existing processes.Patra Core Competencies:Knows the BusinessLeads OthersAccountableTeam PlayerCore Duties by Competency:Knows the BusinessPrepare and present performance improvement outcomes to executive leadershipDevelop and implement standardized processes and best practices across teamsIdentify and eliminate inefficiencies throughout the insurance transaction lifecycle throughout all levels of processing teamsLead evaluation, implementation, and integration of new technologies (including AI) into our core processes with both internal technology teams as well as potential third-party partnersUsing a thorough and deep commercial & personal insurance transactional knowledge, look for and drive process improvement initiatives that strengthen the overall customer experience while driving efficiencyLeads OthersServe as the “challenger” within the business; question assumptions, identify risk areas, and promote a culture of constant improvementAccountableManage projects end-to-end, holding stakeholders accountable for resultsOwn and drive measurable operational efficiency initiatives across the organization with a primary focus within the operations unitTeam PlayerLiaison between technology innovation and frontline operational processingPartner with operations, product, and technology teams to embed scalable solutions that strengthen both bottom line and customer relationsChallenge the status quoMinimum Requirements10+ years in P&C insurance processing operations experience at various levels, with a focus on process optimizationExperience driving technology and AI integration & adoption in operational settingsExperience delivering measurable cost savings or efficiency gains in a timely mannerDeep knowledge of insurance processing procedures, systems, workflows, and transaction processes across all types of insurance operations including Brokers, MGA’s and Carriers. Exceptional project management skills with a “bulldog-driven for results” mentalityExperience in stakeholder management: peers, execs, cross-functional teamsStrong written and verbal communication skills; experience with global teams, preferredExperience in or working with other insurance outsourcing firms in driving measurable resultsLean/Six Sigma, preferredIndia-based candidates must be in a senior level position at which they can drive ownership and communicate with U.S. stakeholders effectively and frequentlyExperience in tech-savvy focused insurance operations in MGAs, carriers, or brokers, preferredExperience as a Senior Consultant or Transformation Leader in an insurtech firm, preferredExperience as a transformation expert within BPO’s or offshore tech delivery centers, preferredWork LocationIndia - Based candidates need to be located on-site in Vizag or Coimbatore, working U.S. Hours - CST/ESTIndia-based candidates must be senior enough to drive ownership and communicate with U.S. stakeholders effectivelyWorking ConditionsWork from Vizag or Coimbatore on - site, flexible to work U.S. Hours Work StandardsInterpersonal Skills: Demonstrates the ability to work well with Patra colleagues and clients and with external organizationsPromotes Culture of Respect & Safety: Demonstrates commitment to personal responsibility and value for safety and respect; communicates concerns; uses and promotes safe respectful behaviors based on training and lessons learnedSubject to and expected to comply with all applicable Patra Corp policies and proceduresPatra Corporation is an equal opportunity employer committed to celebrating diversity and creating a safe and inclusive environment for all employees.