IT Service Delivery Strategist

2 weeks ago

solapur, India beBeeLeadership Full time

Job TitleA highly strategic and experienced professional sought for a key leadership role.We are seeking a skilled IT Service Management leader to oversee the development and implementation of strategies, frameworks, and processes that ensure efficient delivery of IT services across our organization.About This RoleThis position requires strong technical expertise in IT Service Management frameworks and excellent leadership skills, with the ability to drive transformational change and innovation. The ideal candidate will have a proven track record of successfully leading ITSM programs, initiatives, and projects.The selected individual will be responsible for:Developing and executing strategies, policies, and procedures aligned with industry best practices to optimize IT service delivery, support business objectives, and drive operational efficiency.Leading and managing a team of professionals to ensure alignment with organizational goals and priorities.Establishing and monitoring key performance indicators (KPIs), metrics, and benchmarks to assess ITSM performance and identify areas for improvement.Collaborating with IT leadership, stakeholders, and business units to understand service requirements, prioritize initiatives, and align ITSM activities with business objectives.Driving the adoption and compliance of processes across the organization, ensuring adherence to service level agreements (SLAs) and operational standards.Implementing and optimizing ITSM tools to automate workflows, streamline processes, and enhance the end-user experience.RequirementsTo be successful in this role, you will need:A bachelor's degree in information technology, computer science, or a related field; a master's degree is preferred.Proven experience (8+ years) in IT service management or a related role, with demonstrated leadership experience in defining and implementing ITSM strategies and managing ITSM teams in complex organizational environments.Strong technical expertise in ITSM frameworks (e.g., ITIL, COBIT).Excellent leadership, interpersonal, and communication skills, with the ability to influence and collaborate effectively at all organizational levels.Strong analytical and problem-solving abilities, with a strategic mindset and a focus on driving continuous improvement and operational excellence.ITIL Expert certification or higher-level ITIL certifications are preferred.BenefitsYou will enjoy:A dynamic and supportive work environment.The autonomy to develop and execute strategies, frameworks, and processes that align with industry best practices.Ongoing training and development opportunities to enhance your skills and knowledge.The opportunity to work collaboratively with a diverse and talented team.A competitive salary and benefits package.

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