Salesforce Architect

1 day ago

bangalore, India Tech Mahindra Full time

Job Title: Salesforce Platform Architect Location: Bangalore, India Experience Required: 10–15 Years Certifications: Salesforce Certified (Platform Architect or equivalent) Summary We’re seeking a highly experienced and certified Salesforce platform architect with deep expertise in Salesforce Platform Solutioning and Administration. This role is pivotal in bridging business needs with technical execution, driving digital transformation across CRM initiatives in the organization. You’ll lead Platform Architecture, solution design, stakeholder collaboration, and platform optimization for high-impact service delivery. Key Responsibilities • Act as the strategic interface between business units and technical teams to align Salesforce capabilities with programs/projects and business goals. • Perform all activities in defining architecture, detailed design and solution approach for CRM centric programs in the enterprise. • Support implementation and optimization of Salesforce FSC and Service Cloud for contact center operations. • Design scalable solutions for customer onboarding, relationship management, and service automation. • Integrate Salesforce with core systems, data platforms, third-party apps, and telephony platforms (e.g., CTI, IVR). • Ensure compliance with financial regulations and data privacy standards. • Conduct stakeholder workshops, training sessions, and platform demos to drive adoption. • Stay current with Salesforce releases, especially FSC, Data Cloud, Marketing Cloud and AIdriven service enhancements. Skills & Qualifications • Experience with Enterprise Integrations with Salesforce. • 10–15 years of hands-on experience in Salesforce, with strong exposure to Architecting solutions across Financial Services Cloud, Data Cloud and Marketing Cloud. • Salesforce certifications such as Platform Architect, Financial Services Cloud Consultant, Service Cloud Consultant, or Application Architect. • Proven ability to translate financial business processes into technical solutions. • Experience with contact center technologies, including CTI integration, case routing, and service analytics. • Strong understanding of financial products, customer lifecycle management, and regulatory compliance. • Proficiency in Apex, Flow, Lightning Components, and data modeling. • Excellent communication, stakeholder engagement, and problem-solving skills. • Knowledge of Genesys Cloud, API Gateways like Apigee is an added advantage.

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