Daily Operations Expert

2 weeks ago

shimoga, India beBeeLeader Full time

Operations ManagerWe are seeking a dedicated and organized Operations Manager to join our team. In this role, you will be responsible for overseeing the day-to-day operations of our organization.About the Role:This is an exciting opportunity for a skilled and motivated individual to take on a leadership position in our company. As an Operations Manager, you will be responsible for managing and optimizing our daily operations to ensure efficiency, quality, and alignment with our overall strategic goals.Guide associates and promote the utilization of our digitized platform, communicating the benefits and convenience of the SmartQ ordering app.Drive the adoption process by assisting associates in downloading and using the app, providing training, and supporting those without the app to order and pay through various payment wallets.Engage daily with food partners to update menu items, coordinate with the tech team to reflect changes on the app, and ensure timely push notifications and banner displays.Conduct cafe LENS and hygiene checklists, perform hourly governance checks on LENS, and address issues while reporting incidents, accidents, and near misses to the reporting manager.Foster a positive work culture and ensure timely, high-quality service. Gather feedback from employees and clients at cafeterias regularly.Ensure compliance with company and statutory requirements for displays, counters, and service areas. Oversee cafeteria counters to ensure adherence to laid-out Operating Standard Procedures (OSPs).Inspect work areas during and after use, ensuring proper waste disposal. Maintain Health, Safety, and Environment (HSE) and temperature records, reporting any variances.Ensure equipment operates according to Equipment Safety Work Procedures (ESWP) and report any downtime to relevant departments.The candidate will be required to work six days a week. We will provide travel reimbursements as per travel policy.Requirements:To be successful in this role, you will need:Strong communication skills in both English and the local language, ensuring a positive and excellent experience for all with a positive attitude.Tech-savvy with basic computer knowledge, a passionate learner, and characterized by honesty and integrity.A team player with the ability to lead and manage food partner employees, demonstrating self-motivation to take initiatives.A graduate with a preference for holding a minimum craft course certification in Hospitality.Requires a minimum of 2 years of relevant experience.Benefits:Join us in our mission to spread joy and happiness in a world weighed down by stress and pressure. Together, let's play our part in making this world a more beautiful place.

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