Technical Service Delivery Expert

6 days ago

vadodara, India beBeeExpertise Full time

About the RoleWe're looking for a Technical Service Delivery Expert to join our product engineering team.This team owns the software, infrastructure and customer experience that enables more than 85,000 Australian businesses to accept payments and access the financial services they need to run their businesses.As a key member of this team, you will play a leading role in shaping and owning Zeller's commitment to excellent and highly available service delivery.Job DescriptionThe Technical Service Delivery Expert will be responsible for delivering projects that improve the service delivery of Zeller's Application Support team.You will be a primary point of contact for escalated product issues from account and customer success teams.You will own and orchestrate the triage, investigation and resolution of complex technical issues driving the pace of resolution and communicating well-thought out and reliable direction.Key RequirementsA strong technical background with excellent troubleshooting, analytical and data skills.Familiarity with AWS services (or similar).Active SQL skill set and experience with release management toolset and service reporting tools (datadog or similar).What We OfferZeller is a product driven startup with a deep care for the quality of service we provide.We offer a fast-paced environment where you can make a significant impact on the business.We are committed to helping our employees grow and develop their careers.

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