Senior Associate Corporate Card Administration

Career CategoryFinanceJob DescriptionJoin Amgen's Mission of Serving PatientsAt Amgen, if you feel like you're part of something bigger, it's because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.Since 1980, we've helped pioneer the world of biotech in our fight against the world's toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you'll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you'll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.[Senior Associate, Corporate Card Administration ]What you will doLet's do this. Let's change the world. In this vital role you will provide operational support and customer service for Amgen's global corporate card program. This role is critical to Amgen's efforts to maintain its internal controls and ensure staff can quickly and effectively resolve corporate card related issues so that they can focus on supporting patients.Roles & Responsibilities:Process corporate card applications and card account updates, suspensions and closures.Respond to customer queries via ServiceNow related to their card account and card transactions.Liaise with the card provider to resolve issues.Assist with resolution of merchant disputes and credit balance refunds.Monitor card accounts for delinquencies and support communications to users.Participate in quarterly accounting accruals and data reconciliations.What we expect of youWe are all different, yet we all use our unique contributions to serve patients.Basic Qualifications:Bachelor's degree with 3+ years of financial operations (including Travel & Expense administration, Financial Planning & Analysis, Procurement, etc.) experience.Knowledge of corporate card programs (AMEX, Citi, Bank of America, etc.) or financial services preferredPreferred Qualifications:Functional Skills:Must-Have Skills:Familiarity with international corporate card programs and provider platforms.Strong customer service orientation.Attention to detail and process accuracy.Ability to identify and suggest improvements to processes.Good-to-Have Skills:Experience working for a multinational enterprise and with global teams.Experience with SAP Concur and ServiceNow.Understanding of Expense management policies, procedures, and processes.Soft Skills:Clear and concise communication skills.Time management and ability to prioritize tasks.Strong customer service mindset.What you can expect of usAs we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we'll support your journey every step of the way.In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.Apply now and make a lasting impact with the Amgen team. As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation..