Technical Customer Advocate

2 weeks ago

bharatpur, India beBeeCustomerSupport Full time

Customer Support SpecialistWe are seeking an experienced Customer Support Specialist to join our team. As a key member of our Enterprise Support team, you will be responsible for providing advanced technical support and product expertise to our largest customers.Your primary focus will be on improving the broader customer experience and having a visible global impact on processes, products, and teams. You will work closely with other team members in Atlassian offices globally to drive agreement and improvement across product and operations teams.You will be part of a growing team of specialists improving our support capabilities, capacity, and quality for our largest customers. Your role will involve working with complex tickets, summarizing causes, recommending solutions, and escalating as needed.You will also participate in customer-facing calls communicating progress updates, action plans, and resolution details. Your ability to communicate effectively with internal and external stakeholders at an executive level is crucial.Required Skills and Qualifications:Bachelor's degree in Computer Science or related field;8+ years of experience in Java support, software services, and system administration for a large end-user community;Experience with operating systems (e.g. Linux, OS X, and Windows);Experience being Subject Matter Expert in multiple Atlassian products; Identify knowledge opportunities when new technologies are included and multiply the knowledge within the team (Synchrony, AWS, Azure)Excellent communication and problem-solving skills;Ability to work in a fast-paced environment and prioritize tasks effectively;Strong analytical and troubleshooting skills;Experience with networks and technologies, including proxies, load balancers, LDAP, Active Directory, SSL.Understanding of application server technologies (e.g. Tomcat, Apache, WebSphere, J Boss,)Experience with SQL databasesExperience in escalation handlingExperience working with enterprise customersBenefits:We offer a wide range of benefits designed to support you, your family, and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more.About Us:We believe that the unique contributions of all individuals create our success. We never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.To learn more about our culture and hiring process, visit go.atlassian.com/crh.

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