Radlabs Technologies Pvt. Ltd | Client Services Support Role

5 days ago


india Radlabs Technologies Pvt. Ltd Full time

1.     Client Services Support Role

a.     The Role:

i.     The Customer Services Support role will be responsible for working with clients based in the USA and UK for our Risk & Compliance managed services team.

ii.     You will work with clients and partners to support and implement market-leading Governance, Risk and Compliance (GRC) systems.

iii     Day-to-day activities will include: resolving customer queries by addressing support tickets, working with GRC product teams to resolve bugs and issues, measuring KPIs on support performance.

iv.     It is important to have excellent communication skills (written and spoken English) to ensure clear communication.

 v.     The project will be based during USA Central time hours.

 vi.     Full training will be provided for all GRC systems in scope.

 

b.     Skills and Experience required:

  i.     Experiencing of working in an IT Client services or a Managed services role is a must, especially processes like incident management, problem management, SLA management.

  ii.     1-5 years experience ideal

  iii.     Must be results-oriented to ensure success with all customer issues.

 iv.     Excellent customer management skills.

 v.     Ideally, an ITIL or similar certification (not mandatory).

 vi.     Any exposure or experience of risk, compliance and audit will be a huge plus (not mandatory)

 vii.     Any exposure to ERP systems (Oracle, SAP, Microsoft, SAGE, Workday) will also be an advantage (not mandatory)

 

c.      Location: India, 100% remote.

 

d.     What can we offer?

·      For the right candidate, we offer an excellent growth path to join a fast growing team based in the UK and India.

·      Our clients are international so there could also be opportunities for international travel based on project needs.

·      You will be working with highly experienced, international professionals and will learn a lot in s short period of time, from a career growth perspective.



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