Program manager/Project Manager

Job Title: Manager/Sr. Manager - Delivery Job Role: Program/Project Manager Job Type: Full Time Work Mode: Hybrid (3 Days per week Work From Office) Location: Bangalore & Hyderabad Job Description: We are seeking a dynamic Program Manager with extensive IT experience and skilled at leading multi-project programs, mitigating risks, and ensuring alignment with organizational objectives. SKILLS & EXPERIENCE Essential Technical Qualification: Experience: Program Manager with 12+ years of extensive project delivery experience. Proficiency in Microsoft Project Plan (MPP): Ability to create, manage, and monitor detailed project plans, ensuring alignment with delivery timelines and milestones. Estimation to Resource Planning: Capable of converting effort estimations into resource loading, timeline views, and cost structures. Cost Management – Controlling Project Spending • Cost Estimation: Predicting the total costs of all resources required — labour, materials, equipment, overhead, etc. • Cost Budgeting: Aggregating estimated costs into a project budget and allocating funds to tasks or phases. • Cost Monitoring & Control: Tracking actual spending against the budget, identifying variances, and taking corrective actions. • Cost Reporting: Communicating cost performance to stakeholders for decision-making. Effective Communication: Understands the importance of right and timely communication with stakeholders, ensuring clarity, transparency, and alignment throughout the project lifecycle. Assertiveness in Stakeholder Management: Demonstrates confidence and assertiveness while managing demanding or smart client stakeholders, balancing diplomacy with firmness to achieve project goals. Techno-Functional Leadership: Brings both technical understanding and functional knowledge, enabling meaningful contributions in diverse project meetings, workshops, and decision-making forums. Risk Management: Should be well versed in defining risks, issues, assumptions and dependencies and clearly reflection of the impact along with the mitigation plan. People & Customer-Centric Mindset: Maintains a strong attitude of collaboration, empathy, and service orientation, ensuring that team well-being and customer success remain top priorities. Exposure To Software Tools & Methodology: Familiarity with Agile, Scrum, and Waterfall methodologies. SCRUM, Agile, PMP, or similar program management certification. Pega knowledge is preferable (good to have) Key Responsibilities: • Delivery of projects as per contract and aligning to the company strategy, planning and implementation rules and regulations • Closely working with Clients and Business leaders and lead a healthy Project margin • Training and development support • Managing Employee Engagement at account level • Defining KRAs, score cards and measuring performance of the employees of the account • Act as change agents in building a diverse, fun-filled and energized work culture and lead by example in fairness, transparency and trustworthiness • Ensure 100% compliance with SLAs, security standards, code audits, and Pega guardrails (if applicable). • Track and improve key delivery metrics: defects, schedule variance, effort variance, and productivity. • Prevent revenue leakage through effective scope, time, and cost control. • Drive customer satisfaction: on-time delivery, minimal escalations, and positive client feedback. • Achieve strong financial performance: revenue targets, cost management, and accurate reporting. • Lead account operations: forecasting, utilization, compliance, and reporting. • Engage in business development: deal reviews, prospecting, and thought leadership. • Champion people management: team engagement, mentoring, attrition control, and talent development. • Encourage innovation and upskilling, contributing at least one approved initiative.