ServiceNow Mapping Consultant

A Goldman Sachs | Everstone company, Cprime is a global consulting firm helping to transform businesses get in sync. Cprime is the partner of choice for Fortune 100 companies looking to achieve value and agility. We help visionary business leaders compose solutions, execute implementations, and exceed business goals. With our key partnership recognitions, including Atlassian Platinum, AWS Advanced, and SAFe Gold partner, our industry-leading software and services work in synergy to deliver transformations.

Summary:

The role of the ServiceNow Mapping Consultant will be responsible for the rollout of the Service Mapping capability within the organization. Your role will cover the initial data gathering of Service Mapping entry points, ensure adequate permissions are granted, and assist in the development of custom discovery patterns to classify and relate all infrastructure components.

What you will do:

● Perform day-to-day administration of the ServiceNow Service Mapping tool, including mapping additional defined business services into the tool.

● Work with Application SMEs to capture entry-point data for key business applications.

● Work with Service Owners and SMEs to ensure developed service maps are related to the appropriate Service and Service Offerings.

● Identify potential Service Mapping candidates based on horizontally discovered data.

● Work with the internal ServiceNow development team to create, test, and deploy new discovery patterns.

● Monitors discovery and service mapping results, reconciling and addressing with data owners.

● Maintain the integrity of the Service Mapping process within production and non-production environments.

● Create and maintain Service Mapping discovery schedules.

● Periodic review of operational procedures and publish new revisions when necessary.

Qualifications and skills:

● At least 5 years of experience in Configuration Management and using ServiceNow.

● Broad knowledge of multiple technology domains, including network, infrastructure, and application architecture, as well as a good understanding of ITIL processes, and the part Configuration Management plays in service delivery.

● Demonstrate a good understanding of a broad range of technologies and how they work together to deliver services to fulfill a business requirement.

● Able to explain the core principles of Configuration Management, and how it relates to Incident and Change Management within the ITIL framework.

Core Skills:

● ServiceNow CMDB data model (CSDM)

● ServiceNow ITOM discovery & Service Mapping

● Java Regular Expression

● Business application architecture

● Familiarity with Infrastructure (Windows Server, Linux), Virtualisation (VMware, Hyper-V), and Network architecture (switches, routers, firewalls, OSI network model)

● Ability to discuss credentials issues and troubleshoot with engineers.

Beneficial Skills:

● High availability application & infrastructure architecture

● Container computing (Docker, Kubernetes)

● Cloud architecture (AWS, Azure, GCP)

● ServiceNow discovery pattern development

● Scripting/programming

Educations and certifications:

● Bachelor’s degree in Computer Science/Engineering or a related field is preferred.

● ServiceNow Service Mapping Implementation Certification is required