Service Ambassador

About the RoleWe are seeking dynamic and customer-focused individuals to fill key positions within our Customer Service department. As a dedicated service professional, you will be the primary point of contact for customers, assisting them with their queries, resolving issues, and ensuring exceptional customer satisfaction.Handle inbound and outbound calls to address customer inquiries and concerns.Provide accurate information regarding insurance policies, premium calculations, and policy status.Elevate unresolved queries to the appropriate internal teams and ensure timely follow-up.Maintain accurate records of customer interactions by updating relevant information in the CRM system.Promote customer satisfaction through professional communication and problem-solving.Achieve daily, weekly, and monthly performance targets set by the team lead.Essential Skills and QualificationsTo succeed in this role, you should possess:Excellent communication and interpersonal skills.Strong analytical and problem-solving abilities.Ability to work in a fast-paced environment and adapt to changing priorities.Familiarity with CRM systems and technology.A customer-centric approach and commitment to delivering high-quality service.What We OfferIn addition to a competitive compensation package, we offer:A collaborative and supportive work environment.How to SucceedTo excel in this role, you should be able to:Stay up-to-date with industry developments and best practices.