4AM Worldwide | Senior Brand Director

14 hours ago

bangalore, India 4AM Worldwide Full time

We are looking for a seasoned client servicing professional from an integrated background.


You are expected to be a strategic client contact and advisor, with visible ongoing engagement with key clients. You should understand strategic planning and have a bend towards consumer insight mining. Whilst retention and growth of accounts is a key responsibility, you will also be expected to lead new business pitches.


Job Responsibilities:


● Cultivating solid relationships with clients through the provision of exceptional after-sales service.


● Creating a positive onboarding experience for new clients.


● Regularly interacting with clients through telephone calls, email communications, or face-to-face meetings.


● Maintaining an accurate record of all existing and potential clients.


● Inspire repeat business from clients.


● Responding to client inquiries in a timely and professional manner.


● Analyze performance data to offer clients data-driven business insights and at the same time,


use those insights to improve our service offerings


● Ensure timely receivables and cash flow from clients


● Ensuring smooth functioning of the account internally to help meet all deliverables including


coordination with design teams, media teams, managers, and other important stakeholders.


● Prepare timely team and client updates on all stages of project processes.



Requirement:


● At least 8+ years of experience in account management/client services roles. Agency experience is a big plus.


● Have excellent verbal, written communication, and presentation skills.


● Have a willingness to be flexible:


● Understand the market and competitor activities.


● Be able to seek out the appropriate contact in a targeted organization


● Ability to deliver results under pressure.


● Have experience in project management


● Be able to multitask and work under strict deadlines


● Be able to work efficiently under minimal supervision.

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