Korber Engineer

13 hours ago

uttar pradesh, India The Judge Group Full time

Job Title: Korber Engineer (3-8 years)

Location: Noida and fully onsite role


Job Description:

  • L1 Körber Lead will support tickets for Körber + Körber Cloud
  • L1 Körber Lead will learn/understand playbook materials to train L1 Support Engineers
  • L1 Körber Lead will update all Körber Cloud permissions to reflect Support Staff Requirements
  • L1 Körber Lead will be expected to re-classify ticket severity
  • L1 Körber Lead will be expected to escalate L2 tickets for resolution
  • Knowledge of SQL is required so the Support Team can query use-cases in databases
  • Proficiency with MS SQL Databases