Senior Salesforce Technology Executive

6 days ago

kanpur, India beBeeTechnical Full time

Job Title: Salesforce Senior Technical LeadJob Description:We are seeking a highly skilled and experienced Salesforce Senior Technical Lead to lead a team of Salesforce developers and support engineers delivering ongoing Salesforce Managed Services for a large healthcare client. The ideal candidate will have deep technical expertise in Sales, Service, and Experience Cloud, hands-on leadership, and a proactive approach to incident and enhancement management.The role requires the ability to act as the L2 technical escalation point, drive issue resolution, maintain platform stability, and ensure smooth communication with both business stakeholders and internal teams. A strong understanding of Apex, Lightning Web Components (LWC), Flows, Integration (REST/SOAP APIs), and Data Management is essential.The successful candidate will be responsible for leading and mentoring a team, overseeing daily operations, ticket triage, and sprint planning to ensure timely and high-quality deliveries. Establishing and enforcing coding standards, deployment best practices, and review processes will also be key responsibilities.Key Responsibilities include Team Leadership & Delivery Management, Incident & Problem Management, Communication & Stakeholder Management, and Continuous Improvement. A proven track record of success in these areas is crucial for this role.Required Skills & Qualifications:A minimum of 6+ years of Salesforce experience, with at least 3 years in a Technical Lead or L2 Support Lead role. Proven expertise in Sales Cloud, Service Cloud, and Experience Cloud. Strong understanding of Apex, Lightning Web Components (LWC), Flows, Integration (REST/SOAP APIs), and Data Management. Hands-on experience with Salesforce DevOps tools and sandbox management. Solid grasp of incident management, SLA adherence, and change/release processes.Preferred Qualifications:Salesforce Platform Developer II or Application Architect certification. Experience working in a Managed Services or Support Operations model for enterprise clients, ideally in the Healthcare domain. Excellent communication and stakeholder management skills with a customer-centric mindset.

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