Make My Campaign | Client Services Manager | bangalore

2 weeks ago

bangalore, India Make My Campaign Full time

Job Description: Client Servicing Manager


Position Overview:


The Client Servicing Manager acts as the primary point of contact between the agency and its clients, ensuring a seamless experience from project initiation to execution. This role involves understanding client needs, coordinating with internal teams, and delivering exceptional results that exceed expectations.


Key Responsibilities:


1. Client Relationship Management:

• Act as the main liaison between clients and the agency.

• Build and maintain strong, long-term relationships with clients.

• Address client queries, concerns, and feedback promptly and professionally.

2. Project Coordination:

• Understand client briefs and translate them into actionable plans.

• Collaborate with creative, production, and operations teams to ensure alignment with client expectations.

• Oversee the end-to-end execution of events, ensuring quality and timeliness.

3. Strategic Planning:

• Provide insights and recommendations to clients for innovative event solutions.

• Contribute to ideation and strategy for events to enhance client satisfaction.

• Identify upselling and cross-selling opportunities.

4. Budget Management:

• Prepare and manage project budgets in collaboration with internal teams.

• Ensure cost-effective solutions without compromising quality.

• Handle client invoicing and follow-ups for timely payments.

5. Problem-Solving:

• Proactively address potential challenges in event planning and execution.

• Offer quick and effective solutions to maintain client trust and satisfaction.

6. Reporting and Analysis:

• Deliver regular updates to clients on project status and milestones.

• Conduct post-event analysis and share learnings to improve future projects.


Requirements:


1. Education and Experience:

• Bachelor’s degree in Marketing, Communications, Event Management, or a related field.

• 2+ years of experience in client servicing, preferably in an event or advertising agency.

2. Skills and Competencies:

• Strong communication and interpersonal skills.

• Excellent organizational and multitasking abilities.

• Ability to work under pressure and meet tight deadlines.

• Proficiency in project management tools and Microsoft Office Suite.

• Creative mindset with attention to detail.

3. Personal Attributes:

• Client-focused and solutions-driven.

• Team player with a collaborative approach.

• Proactive and enthusiastic with a passion for events.


Compensation:

Competitive salary with performance-based incentives.


Join Us:

If you’re passionate about creating memorable experiences and thrive in a dynamic environment, we’d love to hear from you.


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