Education Program Facilitator

About Us:We are a leading global educational institution dedicated to teaching the skills of the future. Our commitment is to making high-quality education accessible and affordable to individuals, companies, and governments around the world.We collaborate with top-tier universities across the United States, Europe, Latin America, Southeast Asia, India, and China to offer short courses, degree programs, professional certificates, and senior executive programs. These programs help individuals learn new skills and transform their lives, companies, and organizations.Our unique model combines state-of-the-art technology, curriculum innovation, and hands-on instruction from senior faculty, mentors, and coaches. This has educated more than 250,000 individuals across 80+ countries.We have more than 2,000 employees globally, with offices in various locations. Our Company is valued at $3.2 billion and is backed by prominent investors.Job Description:You will play a key role in ensuring the smooth operation of our programs, providing support to learners, and coordinating with internal teams to ensure a seamless learning experience. Your excellent written and verbal communication skills will be essential in addressing learner inquiries, guiding them through the program journey, and resolving issues.Key Responsibilities:Learner Support: Serve as the point of contact for learners, addressing inquiries and resolving issues to ensure a positive experience.Stakeholder Collaboration: Work closely with internal teams to manage program timelines, ensure deliverables alignment, and identify areas for process improvement.Process Improvement: Identify opportunities to streamline program delivery, enhance learner satisfaction, and implement best practices for efficiency.Quality Control: Ensure that all learning communications adhere to quality standards and branding guidelines.Qualifications:Bachelor's degree in a relevant field or equivalent qualification.Excellent Communication: Strong written and verbal English communication skills are essential.Adaptability to Business Needs: Ability to respond to tickets, chats, and out-calling as per business requirements.Customer-Focused: Demonstrated experience in a customer support role with the ability to resolve learner inquiries professionally and effectively.Tech-Savvy: Ability to quickly adapt to new software platforms and tools, with an interest or background in EdTech being a plus.Adaptable: Ability to work in a fast-paced environment with flexibility and a positive attitude.Detail-Oriented: High attention to detail in written communication and problem-solving.Team Player: Collaborative mindset with a willingness to work across teams to provide exceptional learner support.Experience in EdTech or a related field: Prior experience with online education, services delivery, or familiarity with digital learning tools (preferably proficiency with learning management systems).Remote Work Capability: Ability to work independently in a remote setting while maintaining strong communication with team members.Organizational & Multitasking Skills: Excellent organizational skills with the ability to manage multiple priorities.Data-Driven Mindset: Focus on results, data analysis, and continuous improvement.Why Join Us:You'll have the opportunity to make a real impact by helping professionals worldwide achieve their learning goals. We offer a collaborative, inclusive work environment, opportunities for professional growth, and the chance to work with leading global educational institutions.We are committed to diversity and inclusion, ensuring that everyone feels welcome and valued. If you're passionate about education and want to join a dynamic team, apply nowWe are an equal employment opportunity employer and do not discriminate based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression.