Account Manager

Must be comfortable working late hours, as the main geography is the USA.

About OrbitShift

OrbitShift is an AI-led SaaS Product transforming enterprise consultative technology sales. With a top-notch team of leaders from Amazon, McKinsey, IIT, IIM and Stanford, we’ve raised $8.5M from marquee investors like PeakXV (Sequoia Surge). and Stellaris Venture Partners. We’re currently expanding our teams across India & USA.

About the role

We’re looking for a rockstar Account Management professional looking to join a dynamic, fast-paced environment, work closely with cross-functional teams, carrying 7+ years experience of handling big-ticket enterprise clients in US and Europe geographies.

Requirements (Skills & Qualifications)

Experience & Education

• An MBA from a top Institute
• 7+ years of experience in account management, client success, or business development
• Proven track record of managing key client accounts and meeting/exceeding revenue or retention goals

Core Competencies

• Strong relationship-building and interpersonal skills; able to engage with senior stakeholders
• Excellent written and verbal communication, with the ability to present complex ideas clearly
• Strategic thinking with the ability to identify growth opportunities within existing accounts
• Strong negotiation and problem-solving abilities
• Data-driven mindset: ability to leverage basic tools to perform data analysis
• High emotional intelligence and ability to handle challenging client situations with diplomacy
• Organized, detail-oriented, and capable of managing multiple accounts simultaneously
• Understanding of the industry, market trends, and client business models

Personal Attributes

• Proactive and self-motivated with a strong sense of ownership
• Customer-first mentality with a focus on long-term relationships
• Team player who can collaborate across sales, marketing, operations, and product teams.
• Resilient under pressure and adaptable to changing priorities

Responsibilities (Key Duties)

Client Relationship Management

• Serve as the primary point of contact for assigned clients, ensuring their needs are met and expectations exceeded
• Develop a deep understanding of each client’s business, industry, and strategic goals
• Build long-term relationships to increase client loyalty and retention
• Coordinate with internal teams (product, operations, support) to deliver client satisfaction on time and within scope
• Escalate and resolve issues quickly to maintain trust
• Launch digital and offline marketing campaigns to build trust amongst the captive user base

Account Growth & Revenue

• Identify upsell, cross-sell, and renewal opportunities within existing accounts
• Develop account plans and growth strategies to achieve revenue targets
• Collaborate with sales teams to close expansion deals

Performance Tracking & Reporting

• Track key account metrics such as adoption, usage, engagement, and satisfaction.
• Prepare regular reports and conduct review meetings with clients to demonstrate value
• Use data and feedback to suggest improvements in service delivery.

Strategic Advisory

• Act as a trusted advisor, bringing industry insights and best practices to help clients achieve their goals.
• Anticipate client needs and proactively offer solutions or recommendations.

Internal Collaboration

• Share client feedback with product and leadership teams to influence roadmap decisions.
• Coordinate with marketing for case studies, testimonials, or joint initiatives.

Why choose OrbitShift

• We’re a lean team with a flat hierarchy
• Now is the best time to join as we’ve already cracked the code on a product that customers love, but are early-stage enough offering unparalleled learning opportunities
• High ownership & transparency
• Fast-tracked growth and career progression
• You get to build for and sell to an international enterprise customer base
• Remote work setup & flexible work hours
• Competitive salary & equity
• Health Insurance for employees & their families

*OrbitShift is an equal-opportunity employer. Candidates will not be discriminated against based on race, ethnicity, color, religion, caste, sex, gender identity, sexual orientation, national origin, veteran, or disability status.