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Team Lead

2 months ago

hyderabad, India Wipro Full time

2-3 Years experience with Minimum 1-2 yr experience as Supervisor Roles & Responsibilities: •Written and spoken fluency in business English •Ability to meet tight deadlines and work to a high standard under pressure •Management of daily activities of a team. Team Size is 20+ •Experience in GIS domain is preferred •Ensures achievement of all process, team and individual Customer Service goals and standards •Manages Key performance indicators •Maintain complete knowledge of all service tasks and programs, as well as system and telecommunications capabilities •Responsible for administrative aspects including reporting •Superior communication (oral, written), presentation, and interpersonal skills •Ability to plan, prioritize, organize and communicate with client •Experienced in goal-setting (defining and prioritizing specific, driving objectives)Managing escalations Qualifications: Graduates with industry experience Geographic Information Systems(Maps)