Senior Quality Assurance Specialist

1 week ago

bhavnagar, India beBeeQuality Full time

Job DescriptionWe are seeking a highly skilled Quality Assurance Professional to join our team.Plan, conduct and inspect learner interactions to ensure high-quality education delivery.Assist in preparing documentation for email audits and other quality assurance activities.Perform essential operational duties to ensure smooth day-to-day operations.Key Responsibilities:Ensure certification of self on product & process for each role being assigned for audit purposes.Audit all transactions in line with the process and guidelines shared.Complete audit samples in line with the target assigned (overall) and per FTE or Module per month.Capture all observations in the audit sheet and provide ratings.Audit any escalations received related to the concerned process and share observations with the manager within 24hours.Provide feedback on fatal errors immediately to FTE and ensure formal acknowledgement.Provide weekly formal feedback to each FTE.Publish a monthly score for each advisor and team, and conduct weekly sessions with TLs to apprise them of errors.Draft FAQs and briefing material for all new changes and communications.Conduct daily team briefing on new communications and special observations for teams.Conduct dip-stick audits for all new changes and deployments.Attend all joint calibration exercises, and remain calibrated with the master auditor and other auditors for keeping variation of +/-5%.Recommend training refreshers based on the errors observed to the training team.Conduct specific audits to gauge training efficacy of refresher training conducted by trainers.Ensure technology is used correctly for all operations (Live session Emails/Course Uploads, Simulation exercises, Learning Management System, etc.).Make appropriate recommendations and execution plans based on findings from the quality check for constant improvement.We are an equal opportunities employer and welcome applications from diverse candidates.

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