User Experience Specialist

12 hours ago

belgaum, India beBeeCustomer Full time

Streamline Customer InteractionsAs a specialist, you will drive the customer experience at an international scale. This involves remotely navigating various processes and collaborating to address roadblocks while devices are being deployed at users' homes in the US.Develop and manage customer-centric communication channels to maintain key support metrics.Address customer concerns through direct solutions, internal follow-ups, and satisfaction assurance.Own external-facing customer relationships primarily with USA-based users.Utilize CRM tools to track customer lifecycle engagement and improve retention.Identify process barriers, suggest improvements to management, and automate repetitive workflows.Work on community engagement strategies to drive retention and reduce churn.Provide customer insights and feedback to inform product, operations, and engineering decisions.RequirementsFlexibility to work within US time zones (rotational shifts between 9PM and 2 PM IST).Exceptional English communication skills with clear diction – prior experience supporting US-based customers is beneficial.Intermediate Excel skills and comfort with technology tools.Process-driven communication, appreciation for dynamic environments, and strong interpersonal skills.

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