Customer Technical Support Specialist
1 week ago
Job Title: Customer Technical Support Specialist – SaaS Compliance Platform Location: Remote -India- European Shift Employment Type: Full Time About the Company Our client is a fast-growing SaaS company helping European organizations manage and maintain compliance with key regulations such as SOC 2, GDPR, and ISO 27001 . Their platform simplifies complex compliance processes for customers across industries through automation and clear reporting tools. Role Overview We are seeking a Customer Technical Support Specialist (Level 1/2) to handle customer inquiries related to the company’s SaaS platform and integrations—primarily hosted on AWS . The ideal candidate will have strong written and verbal communication skills in English (and preferably German ) to provide exceptional support to European customers via email, chat, and other text-based channels. Key Responsibilities Serve as the first line of support for customer inquiries related to platform use, integrations, and configuration. Provide clear and accurate email or chat responses to Level 1 and Level 2 technical and product questions. Occasionally provide call support- English speaking skills need to be great Collaborate with internal technical teams to troubleshoot and escalate more complex AWS or integration issues. Assist users in understanding the SaaS offerings, compliance features, and product workflows. Maintain detailed records of customer interactions and ensure timely follow-up on open issues. Identify recurring issues or customer feedback trends to suggest improvements to product and documentation. Qualifications & Skills 1–3 years of experience in SaaS product support, customer success, or technical support (L1/L2). Excellent written communication skills in English (required) Strong verbal communication skills in English (required) Proficiency in German (spoken and/or written) is a plus Understanding of AWS integrations or cloud-based SaaS environments. Basic familiarity with compliance standards such as GDPR, SOC 2, or ISO 27001 preferred. Empathetic, detail-oriented, and able to explain technical concepts in simple terms. Experience using support tools (Zendesk, Freshdesk, Intercom, or similar). Equal Opportunity Statement BigRio is an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, religion, national origin, sex, sexual orientation, gender identity, age, pregnancy, status as a qualified individual with disability, protected veteran status, or other protected characteristic as outlined by federal, state, or local laws. BigRio makes hiring decisions based solely on qualifications, merit, and business needs at the time. All qualified applicants will receive equal consideration for employment.
-
Customer Support Specialist
1 hour ago
bangalore, India Customer Support Full time1. Job Role & Requirements Position: International Voice Process Work Mode: Work from Office Location: Hyderabad (Working location: DLF | Interview location: Hitech City) Vacancies: 2002. Candidate Profile Experience: Minimum 1 year in international voice process Education: Graduate (mandatory) Communication: Excellent C1 level English 3. Compensation &...
-
Customer Support Specialist
4 days ago
bangalore, India NextBigE Full timeLocation: Sector 7, NoidaJoining: ImmediateSalary (CTC): 15,000-20,000Experience: 2 years at leastSpecialty: If worked in E-Commerce and B2B It will be beneficialSoftware Knowledge: EMail, WhatsApp, MS ExcelCompany DescriptionNextBigE is a full-service firm based in Noida, specializing in enabling e-commerce for small and medium businesses across various...
-
Customer Support Specialist
2 weeks ago
bangalore, India Fwd Creatives Full timeCompany Description Fwd Creatives is a digital agency specializing in web design, development, software, mobile applications, branding, marketing, and production. We offer a comprehensive suite of services designed to help businesses establish and enhance their digital presence. Our team is dedicated to providing innovative solutions that meet the unique...
-
Technical Support Specialist
2 days ago
bangalore, India phonon, automating outcomes Full timeTechnical Support Specialist Location: Vadodara (Head Office) Experience: Minimum 5 years Role Overview We are seeking a Technical Support Specialist who combines deep technical understanding with strong customer empathy. This individual will serve as the bridge between customers, product, and sales teams — ensuring smooth onboarding, quick resolution of...
-
Customer Support Specialist
2 days ago
bangalore, India Scry AI Full timePosition: Customer Support Specialist Location: India (Remote) Employment Type: Full-Time Schedule: Monday to Friday, Day Shift Experience: 2+ Years in Customer Support, Helpdesk, or Client Success Company Description Scry AI is a research-led enterprise AI company that builds intelligent platforms to drive efficiency, insight, and compliance. Our platforms...
-
Customer Support Specialist
3 days ago
bangalore, India CamCom Full timeAbout CamCom CamCom is leading the future of AI-powered computer vision, delivering flawless defect and damage detection across every surface, every time. From micro-defects to macro-damages, our technology ensures accurate, objective, and consistent results that transforms industries and redefines quality. Job Title: Customer Support Specialist Location:...
-
Customer Support Specialist
2 days ago
Bangalore, India CamCom Full timeAbout CamCom CamCom is leading the future of AI-powered computer vision, delivering flawless defect and damage detection across every surface, every time. From micro-defects to macro-damages, our technology ensures accurate, objective, and consistent results that transforms industries and redefines quality. Job Title: Customer Support Specialist Location:...
-
Customer Support Specialist
2 weeks ago
bangalore, India Scry AI Full timePosition: Customer Support SpecialistLocation: India (Remote)Employment Type: Full-TimeSchedule: Monday to Friday, Day ShiftExperience: 2+ Years in Customer Support, Helpdesk, or Client SuccessCompany DescriptionScry AI is a research-led enterprise AI company that builds intelligent platforms to drive efficiency, insight, and compliance. Our platforms...
-
Customer Support Specialist
4 days ago
bangalore, India SM Record Full timeCompany DescriptionSM Record is a pioneering global Digital Music Collection Company, supported by over 40+ labels and 200 sub-labels worldwide. Built on the principles of Technology and Trust, we are dedicated to maximizing value for Sound Recording owners in the digital age. We ensure that rights owners receive fair compensation through our commitment to...
-
Customer Support Specialist
2 weeks ago
bangalore, India SM Record Full timeCompany DescriptionSM Record is a pioneering global Digital Music Collection Company, supported by over 40+ labels and 200 sub-labels worldwide. Built on the principles of Technology and Trust, we are dedicated to maximizing value for Sound Recording owners in the digital age. We ensure that rights owners receive fair compensation through our commitment to...
