NOC Technical Supervisor

2 weeks ago

bhavnagar, India beBeeTeamLead Full time

Job Title: Team LeadLeadership RoleThe Team Lead is responsible for overseeing the daily operations of a team of NOC engineers. This includes leading, mentoring, and supporting team members to ensure they have the skills and knowledge required to perform their duties effectively.This role involves driving professional development through training, coaching, and ongoing feedback. The Team Lead will also conduct regular performance evaluations and set goals with team members to ensure they are meeting expectations.Operational OversightThe Team Lead owns the day-to-day operations of the entire NOC function. This includes ensuring consistent monitoring, alert handling, and operational routine execution.They will also oversee shift handovers, ensuring accuracy, clarity, and continuity of operations.Incident ManagementThe Team Lead serves as the primary incident coordinator for major incidents (P1/P2). They will oversee response efforts across shifts, ensure correct triage, prioritization, and mitigation actions by the team, coordinate escalation to Tier 2/3, Infrastructure, Security, and relevant stakeholders, lead post-incident reviews, ensuring documentation, root cause analysis, and follow-up action items are completed.Service Quality & Continuous ImprovementThe Team Lead will monitor team performance, SLAs, and KPIs. They will ensure targets are met or exceeded, identify recurring issues, monitoring gaps, or operational inefficiencies and drive improvement initiatives, own and update NOC processes, SOPs, runbooks, and documentation, collaborate with cross-functional teams (Infrastructure, Networking, Security, DevOps, etc.) to enhance system reliability and monitoring coverage, proactively recommend improvements to monitoring, alerting, automation, and NOC workflows.Communication & ReportingThe Team Lead will provide clear and consistent communication to management regarding incidents, trends, risks, and operational status. They will deliver daily/weekly operational reports, including incident summaries and team performance insights, represent the NOC function in internal meetings, service reviews, and cross-team coordination sessions.

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