Customer Experience AI Strategist

2 weeks ago

junagadh, India beBeeAI Full time

Job DescriptionWe're seeking a forward-thinking AI leader to spearhead our customer support transformation.About Us:We're building an ecosystem of digital products and services that power everyday life across the Middle East. Our mission is to deliver to every door every day, fast, scalable, and deeply customer-centric.The Opportunity:We want to redefine what technology can do in this region and are looking for an AI Customer Success Lead who can help us move even faster. This role will play a crucial part in filling gaps between our people, technology, and processes with a single goal of embedding AI into all aspects of Customer facing channels.Your Role:You'll leverage data to identify key opportunities in specific domains such as productivity, retention & experience and propose suitable AI tool(s) with measurable impactConceptualize and implement AI powered workflows to reduce contact rate, reduce handling time, and analyze customer sentiment for a tailored resolutionCross-collaborate with different teams mainly technology, product, data engineering, business, and commercial to consolidate consumer insights into systems for decision makingDevelop and implement Co-pilot for chat and inbound support, leveraging insights from customer sentiments, pain points, customer profile & knowledge base to craft instantaneous unique responses specifically tailored to solve customer's concernsUse data and summarization of past customer interactions to personalize customer experiences across different channelsUpskill the CS teams to familiarize and actively use AI capabilities including prompt construction and data interpretationPartner with L&D to create relevant courses and playbooksDesign a feedback loop between engineering, CS, and product teams to continuously evolve capabilitiesDefine and track key success metrics such as CSAT, Contact Deflection, AI Adoption, and Resolution RatesTurn success into stories, how AI helped business in streamlining support and its cost impact

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