Collections Specialist

About Cyble: Cyble is revolutionizing the landscape of cybersecurity intelligence. Founded in 2019, Cyble began as a visionary college project and has quickly transformed into a leading force in proactive cyber threat detection and mitigation, that is now globally significant, with people in 20 countries - Headquartered in Alpharetta, Georgia, and with offices in Australia, Malaysia, Singapore, Dubai, Saudi Arabia and India Our mission is clear: to provide visibility, intelligence and cybersecurity protection using cutting-edge advanced technology, giving enterprises a powerful advantage. We democratize real-time intelligence about cyber threats and vulnerabilities, enabling organizations to take proactive measures and maintain robust cybersecurity. We strive to make the digital world a safer place for everyone. At Cyble, artificial intelligence (AI) and innovation are central to all operations, with a commitment to continuous improvement and excellence in both products and business practices. Cyble values inclusivity, offering team members autonomy and flexibility to balance their professional and personal lives. Cyble fosters a culture where employees voices are heard, contributions are recognized, and everyone is encouraged to be part of something extraordinary. About the Role: We are seeking a detail-oriented and customer-focused Collections Specialist to manage contract renewals and ensure timely payment collections. This role is responsible for driving retention, maintaining positive customer relationships, and minimizing outstanding receivables. The ideal candidate will possess strong communication skills, a proactive attitude, and experience in collections or renewals in a B2B or B2C environment. What You'll Do At CYBLE: Renewals: Monitor upcoming contract expirations and initiate timely renewal communications. Work with customers to ensure a smooth renewal process and address any concerns or objections. Collaborate with sales, customer success, and finance teams to align renewal strategies. Generate and send renewal quotes, agreements, and supporting documentation. Maintain accurate renewal data and forecasts in CRM or billing systems. Collections: Contact customers via phone, email, or other methods to follow up on past-due accounts. Resolve payment disputes and escalate issues when necessary. Negotiate payment arrangements and manage payment plans if applicable. Track aging reports and update collection statuses. Coordinate with internal teams on payment posting, invoicing errors, or credit adjustments. What You’ll Need: MBA finance (preferred). 3+ years of experience in collections, renewals, accounts receivable, or customer service. Familiarity with CRM and billing tools. Strong negotiation, interpersonal, and organizational skills. Proficient in Microsoft Excel and other MS Office applications. Ability to manage multiple tasks and prioritize effectively in a fast-paced environment. Bonus Points If You Have: Experience in SaaS, telecom, or subscription-based industries. Knowledge of revenue recognition and basic accounting principles. Multilingual abilities (if applicable to customer base) If you like working in an inclusive environment, you want to advance your career quickly, and your opinion is valued, look no further than Cyble, Inc. We are young, hungry, and ready to impact the cyber security landscape Cyble, Inc. takes into consideration an individual’s skillset, experience and location in making final salary determination. For further details, please discuss with the HR. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected Veteran status age, or genetics, or any other characteristic protected by law.