AVP- Citizen Development Delivery

2 weeks ago

bangalore, India Impetus Career Consultants Full time

WE ARE HIRING FOR AVP- Citizen Development Delivery Location - PAN INDIA Experience -14+Years Responsibilities • Able to manage group developer, Sr developer for custom app delivery. • Configuration/Customization of the ServiceNow platform, including creating workflows. • Lead the conceptualization, design, development, implementation, and maintenance of new and existing features for the existing portfolio of applications for a business area. • Design, code, configure, unit test, maintain, and document software deliverables using agreed upon standards and tools. • Build service requests from customer requirements including requests, request items and tasks using workflows (manage data flows from the customer to the support teams providing the service). • Use scripting tools and ServiceNow functionality to automate rote tasks fulfilment in ServiceNow. • Perform integrations and process automation using Service Now Orchestration. • Experience with ServiceNow App Engine and custom/scoped app development experience • Load, manipulate and maintain data between ServiceNow and other systems. • Perform system and integration testing with sample and live data Monitor health, usage, and overall compliance of the application. • Collaborate with team members and business users to clarify requirements and confirm design/implementation. • Follow set coding best practices and standards. • Foster a collaborative and team-oriented environment. • Adhere to the system development life cycle (SDLC) processes. • Test and debug team solutions. • Participate in on-call rotation to troubleshoot and prioritize Incidents assigned to team. • Document processes/solutions/fixes in Knowledge Base. • Maintain a regular and predictable work schedule. • Establish and maintain effective working relationships within the department, the Strategic Business Units, Strategic Support Units, and the Company. Interact appropriately with others to maintain a positive and productive work environment. • Perform other duties as necessary. Qualifications we seek in you Minimum Qualifications • BS degree or higher in Information Technology or a related technical field plus related experience. • Strong analytical, problem solving, and collaborative skills. • Thorough understanding of ITIL/ITSM processes. • ServiceNow implementation experience in ITSM modules (Incident, Problem, Change, CMDB & Asset). • ServiceNow implementation experience in custom application or any module in SN product line • Experience in CMDB, Discovery and integration with other external modules. • Hands-on experience in Glide and Jelly Scripting, Java Script, HTML, XML, & AJAX. • Experience with Integrations with 3rd party tools using (web services, SOAP, email, MID, etc.) • Hands-on experience developing using JavaScript. • Hands-on experience working with relational databases. • Hands-on experience with web UI development technologies that include HTML, CSS, and AJAX. • Knowledge of one or more of the following: HTML/CSS, AJAX, Jelly, JSON, AngularJS. • ServiceNow Certified Application Developer. • Experience utilizing Agile/SCRUM Methodologies. • Understanding of the systems development life cycle (SDLC) processes. • Strong understanding of troubleshooting principles and practices • Ability to work independently and take initiative in problem solving. • Proficient critical thinking, analytical, problem-solving, and reasoning skills • Must be able to learn and support new and fast-changing technologies.

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