Senior Talkdesk IVR

We're seeking an expert in Talkdesk IVR and Studio to optimize our call center workflows for a financial-services organization.Responsibilities:Create and refine complex IVR/Studio flows, including multi-level menu systems and dynamic routing.Configure queues, skills, ring-groups, callback flows, SLAs, and automation rules for seamless call handling.Integrate Talkdesk with CRM/case-management systems via APIs, webhooks, and data actions.Develop workflows tailored to financial-services use cases like payments, claims, status updates, and collections.Implement call recording, consent prompts, regulatory messaging, and audit-ready routing solutions.Test and troubleshoot call logic, providing detailed technical documentation and handoff support.Requirements:5+ years of hands-on experience with Talkdesk IVR, Studio, routing, and CX platform configuration.Strong knowledge of call center operations, particularly BFSI, collections, or financial-services environments.Experience with APIs, scripting, webhooks, and integrations (Talkdesk Data Actions).Expertise in call-flow logic, queue management, SLAs, and real-time metrics analysis.Ability to work independently and deliver results within tight deadlines, supporting U.S. business hours as needed.