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Senior Production Engineer

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india IDFC FIRST Bank Full time

Role/ Job Title : Production Engineer- ServiceNow. 

Function/ Department: Information Technology Job Purpose: Responsible for developing solutions based on functional specifications and technical design. Responsible for Unit/SIT and resolving bugs. Responsible for support on L2/L3 analysis production incident. 

Roles & Responsibilities:

Hands on experience into ITSM modules - incident, problem, change, asset, service request management. Experience in creating service catalogues, variable sets, workflow, flow designer Experience in creation of new fields on forms, writing validation around the same through UI policies, client scripts.  Experience in writing script includes, business rules, server-side scripts Working on discovery of servers and network devices and updating the CMDB. Ability to troubleshoot production issues and raise case with OEM for any product related issues. Ability to write fix scripts/background scripts for troubleshooting and fixing data related issues. Creation of new reports and dashboards as per business requirements. Troubleshooting instance performance related issues.  Good to have knowledge on ITBM. GRC and other modules in ServiceNow. Excellent analytical and communication.

Education Qualification:

Graduation: Bachelor of Science ( / Bachelor of Technology ( / Bachelor of Computer Applications (BCA) 

Post-Graduation: Master of Science ( /Master of Technology ( / Master of Computer Applications (MCA) 

Experience : 5-10 years