Senior IT Workflow Architect

3 days ago

salem, India beBeeDeveloper Full time

ServiceNow Developer OpportunityWe are seeking an experienced ServiceNow Developer to join our team. As a key member of our technology team, you will be responsible for designing and implementing workflows, automating business processes, and working with AI-driven training data.About the RoleThis is a fantastic opportunity to leverage your technical skills and expertise in ServiceNow development to drive business value and growth. You will work closely with product managers, customers, and cross-functional teams to deliver high-quality solutions that meet our clients' needs.Key ResponsibilitiesCreate and enhance workflows, incidents, cases, SLAs, and request management using ServiceNow's workflow engine.Develop configurations in CSM, ITSM, HRSD modules to streamline business processes and improve efficiency.Design and implement JSON-based structured datasets for automation/AI workflows.Data Handling & ProcessesAuthor structured datasets for AI model training and perform SQL-based validation and data analysis.Map business processes into ServiceNow enterprise scenarios to optimize process flows.Integrations & ScriptingUse JavaScript, Business Rules, UI Policies, and Flow Designer to integrate ServiceNow with other systems and tools.Work with APIs (REST/SOAP) for integrations and develop custom scripts to automate business processes.Requirements4–6 years of experience in ServiceNow development.2+ years of hands-on experience in CSM or HRSD.Strong knowledge of workflows, SLAs, cases, knowledge modules, and data structures.Excellent SQL skills and ability to design and implement efficient data models.Good understanding of prompt-engineering concepts and their application in AI-driven workflows.Preferred QualificationsCSA, CIS–ITSM, CIS–HRSD certifications.Experience working with Agile methodologies and version control systems.Familiarity with AI-driven training data preparation and its applications in business.

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