JDE Service Management(CSMS)

3 days ago

mumbai, India Birlasoft Full time

About the Company:
Birlasoft, a global leader at the forefront of Cloud, AI, and Digital technologies, seamlessly blends domain expertise with enterprise solutions. The company’s consultative and design-thinking approach empowers societies worldwide, enhancing the efficiency and productivity of businesses. Under the visionary leadership of Chairman Mrs. Amita Birla, Birlasoft, comprising over 12,000 professionals, is committed to driving digital transformation. With superior experience in chosen verticals, the company delivers cutting-edge technology solutions, shaping sustainable communities. Explore the innovation at www.birlasoft.
About the Role:
JD Edwards Customer Service Management System (CSMS) Specialist
Experience-5+ Years

Job Overview:
We are seeking a skilled JD Edwards CSMS Specialist to manage and optimize our Customer Service Management System. The ideal candidate will possess a deep understanding of JD Edwards applications, with a focus on customer service modules. They will be responsible for ensuring the efficient operation of the CSMS, implementing enhancements, and providing technical support to end-users. Collaboration with various teams to gather requirements and streamline processes will be a crucial aspect of this role.
Responsibilities:
System Management: Manage the day-to-day operations of the JD Edwards Customer Service Management System, including configuration, monitoring, and troubleshooting.
Enhancements and Customization: Analyze business requirements and implement enhancements or customizations to the CSMS to meet organizational needs.
Technical Support: Provide technical support to end-users, resolving issues and answering queries related to the CSMS functionality.
Integration: Collaborate with IT and other departments to integrate the CSMS with other systems and applications, ensuring seamless data flow and process automation.
Documentation: Maintain comprehensive documentation of configurations, customizations, and processes related to the CSMS.
Training: Conduct training sessions for end-users to ensure they can effectively utilize the CSMS to meet their job responsibilities.
Performance Optimization: Continuously monitor system performance and identify opportunities for optimization, implementing improvements as needed.
Compliance and Security: Ensure compliance with relevant regulations and best practices regarding data security and privacy within the CSMS.
Vendor Management: Liaise with JD Edwards vendors to stay updated on product developments, patches, and upgrades, and coordinate implementation as necessary.

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