Lead ServiceNow Engineer

ANSR is hiring for one of its clients:

About Dr. Martens:

Dr. Martens is an iconic British brand founded in 1960 in Northamptonshire. Produced originally for workers looking for tough, durable boots, the brand was quickly adopted by diverse youth subcultures and associated musical movements. Dr. Martens has since transcended its working-class roots while still celebrating its proud heritage and, six decades later, “Docs” or “DM’s” are worn by people around the world who use them as a symbol of empowerment and their own individual attitude. The Company listed on the main market of the London Stock Exchange on 29 January 2021 (DOCS.L) and is a constituent of the FTSE 250 index.

SO, WHAT'S THE STORY?

We are on an exciting journey to drive impactful change within our Technology function. As part of a global fashion retailer, our technology underpins all aspects of our products and commerce processes. This is your opportunity to join a dynamic team, developing new solutions on our Service Now platform. THE GIG We are seeking a highly skilled and experienced Senior ServiceNow Engineer to join our dynamic IT team. This role is pivotal in driving the design, development, and implementation of ServiceNow solutions that support our enterprise service management strategy. The successful candidate will work closely with stakeholders across IT and business units to deliver scalable, efficient, and innovative solutions using the ServiceNow platform. You will report into the Head of Enterprise Enablement & Automation and work cross-functionally with HR, IT, Finance, and Retail Operations to streamline processes, enhance employee productivity, and ensure seamless integration of automation initiatives.

The stuff that sets you apart

Must-Have Experience:

• Minimum 6 years of hands-on experience with ServiceNow development and administration
• Proven track record of delivering complex ServiceNow implementations across multiple modules (e.g., ITSM, ITOM, HRSD etc)
• Experience in managing ServiceNow upgrade projects, platform migrations, and integrations with third-party systems
• Strong understanding of ITIL processes and how they align with ServiceNow capabilities Demonstrated ability to gather requirements, translate business needs into technical solutions, and manage stakeholder expectations
• Experience working in an Agile / Scrum environment.

Technical Skills:

• Proficiency in Java / JavaScript, HTML, CSS, and REST/SOAP APIs
• Deep expertise in ServiceNow Studio, Flow Designer, UI Builder, Custom Apps / Widgets, Script Includes, Business Rules, Client Scripts, and UI Policies
• Strong knowledge of ServiceNow data model, CMDB design, and Discovery
• Experience with ServiceNow IntegrationHub, MID Server configuration, and custom integrations
• Familiarity with Performance / Platform Analytics, Reporting, and Dashboards Understanding of security best practices within ServiceNow, including ACLs and role-based access control, and governing best practices for update sets, system upgrades and releases.
• ServiceNow certifications such as Certified System Administrator, Certified Application Developer, or Certified Implementation Specialist are highly desirable.

Soft Skills:

• Excellent communication and stakeholder management.
• Strong analytical mindset with problem-solving capabilities.
• Ability to thrive in a fast-paced environment with multiple priorities.
• A focus on great customer service for our colleagues
• Tenacious and inquisitive approach to problem solving
• Adaptable to evolving business needs.

WHAT’S IN IT FOR YOU?

• Welcome to the family free pair of Docs
• 65% off all Docs • Award-winning ‘Buy As You Earn’ Dr. Martens share plan
• Private healthcare
• A dedicated culture team
• 2 paid volunteer days per year Are you ready to fill your boots
• Apply now. We live and breathe Rebellious Self Expression at Dr. Martens, and there are 3 core values at the heart of it. They never standalone but work together as a balancing act of rights and responsibilities to support how we work together at DMs.

BE YOURSELF. ACT COURAGEOUSLY. SHOW YOU CARE. At DM your technical capability will go hand in hand with the below:

• Great relationship management that delivers results through effective teamwork.