NOC Team Lead

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Tirupati, India beBeeOperations Full time

Senior Operations ManagerJob Summary:Oversee day-to-day operations of the NOC function, ensuring consistent monitoring, alert handling, and operational routine execution.Ensure all teams consistently follow predefined procedures, escalation paths, and runbooks.Validate and improve health checks, monitoring dashboards, and operational KPIs.Oversee shift handovers, ensuring accuracy, clarity, and continuity of operations.Key Responsibilities:Manage and coordinate major incident response efforts across shifts.Ensure correct triage, prioritization, and mitigation actions by the team.Coordinate escalation to Tier 2/3, Infrastructure, Security, and relevant stakeholders.Lead post-incident reviews, ensuring documentation, root cause analysis, and follow-up action items are completed.Requirements:Proven experience leading or managing technical teams in a NOC, Operations, or Monitoring environment.Strong troubleshooting expertise across network, system, and cloud environments.Knowledge of key network protocols (TCP, UDP, DNS, HTTP/S, SSH, BGP fundamentals).Experience with Linux system administration (logs, services, resource usage, shell) and Windows Server fundamentals.Familiarity with cloud platforms (AWS, Azure, GCP) and cloud monitoring concepts.Hands-on experience with monitoring and alerting platforms such as Icinga, Prometheus, Grafana, PagerDuty, or equivalent.Excellent communication skills, high situational awareness, and calm decision-making under pressure.High proficiency in English (written and verbal).

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