Principal Software Engineer, Sustaining

3 days ago


hyderabad, India Summit Consulting Services Full time

Summary of RoleWe are looking for a highly skilled Principal Sustaining Software Engineer to act as the technical leader for our sustaining engineering team. In this role, you'll combine deep enterprise software expertise with a passion for solving the most complex customer issues. You'll be the first stop for escalations, a mentor to peers, and a builder of tools and processes that make our platform more reliable and supportable at scale.Primary ResponsibilitiesAs a Principal Sustaining Engineer, you will…- Serve as the technical escalation point for the most complex customer cases.- Diagnose, reproduce, and resolve challenging product and environment issues.- Lead root-cause analysis and contribute fixes across C/C++ and Python codebases.- Design and implement tooling, scripts, and observability improvements for supportability.- Participate in design/code reviews and collaborate with core engineering teams.- Mentor senior and sustaining engineers in technical debugging, coding, and process rigor.- Act as a bridge between Customer Success and Engineering, ensuring customer pain points translate into product improvements.- Be a part of the quarterly 24x7 on-call rotation.Required skills- 8-10 years of enterprise software or storage platform development experience.- Expert-level skills in Linux internals (memory, filesystems, networking, security).- Strong coding expertise in C, C++, Python, and Bash.- Hands-on debugging experience with gdb, valgrind, tcpdump, wireshark.- Knowledge of authentication (AD, LDAP), distributed systems, and filesystems (XFS, EXT4).- Experience handling high-severity customer escalations.- Excellent problem-solving, collaboration, and mentoring abilities.It's a bonus if you have…Prior leadership of technical war rooms or major incident response.Experience with hypervisors, CI/CD systems, and cloud integration.Contributions to open-source storage or Linux communities.



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