Implementation Engineer
1 day ago
At Konecta, we are transforming customer engagement with next-generation cloud-based platforms. We’re looking for an experienced Implementation Engineer with a strong background in Contact Center technologies and cloud (AWS) deployments to join our fast-growing team.
🔹 What You’ll Do
- Lead the implementation of Konecta products into customer ecosystems.
- Act as a consultant and product SME, gathering requirements and aligning solutions with client needs.
- Configure, test, and deploy Konecta software in multi-tenant SaaS environments.
- Train and support users, ensuring smooth adoption and transition to production.
- Troubleshoot implementation issues while effectively communicating updates to clients.
🔹 What We’re Looking For
- Strong understanding of omnichannel communication technologies and their role in contact centers.
- Hands-on experience with Contact Center software suites (Five9, Cisco UCCE, Amazon Connect, NICE, Twilio, Avaya, Genesys). Five9 experience is a plus.
- Strong skills in SQL (mandatory), IP networking, and REST APIs.
- Familiarity with AWS, Linux, Nginx, Redis.
- Previous experience with outbound contact center products (dialer, ACD, IVR, etc).
- Excellent problem-solving ability, consultative communication style, and a customer-first mindset.
🔹 Why Join Us?
This is an excellent opportunity to grow your expertise while working on large-scale enterprise implementations. At Konecta, you’ll be part of one of the fastest-growing and most respected technology companies, where innovation, collaboration, and customer success drive everything we do.
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