Senior Data Analyst

About Delta Tech Hub:

Delta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good. Delta has fast emerged as a customer-oriented, innovation-led, technology-driven business. The Delta Technology Hub will contribute directly to these objectives. It will sustain our long-term aspirations of delivering niche, IP-intensive, high-value, and innovative solutions. It supports various teams and functions across Delta and is an integral part of our transformation agenda, working seamlessly with a global team to create memorable experiences for customers.

Key Responsibilities:

• Design and maintain integrated data assets using SQL, AWS Glue, and other technologies to support analytics across digital channels.
• Build and monitor scalable data models that reflect customer experience performance and enable strategic decision-making.
• Ensure data quality and integrity through proactive testing, anomaly detection, and automated monitoring processes.
• Develop and govern dashboards in Tableau, Adobe Analytics, and Quantum Metric to support self-service analytics and performance visibility.
• Partner with cross-functional teams to align datasets, define KPIs, and ensure a single source of truth across reporting tools.
• Manage and optimize data infrastructure within EDW, including sandbox environments, production tables, and data refresh automation.
• Support deep-dive analysis by writing complex SQL queries across diverse data sources (e.g., RPAD, PNR, Qualtrics).
• Collaborate with IT and data engineering teams to onboard external data sources and stitch together customer journey data across channels.
• Lead governance efforts around dashboard performance, data privacy, tagging fidelity, and event creation for digital analytics.
• Drive training and adoption of analytics tools across product and insights teams.
• Partner with business analysts on the Experience Insights team to define data structures and visualization requirements for advanced reporting.
• Support new digital initiatives with analytical solutions and dashboard development.

What You Need To Succeed (Minimum Qualifications):

• Bachelor’s degree in computer science, data science, or engineering
• 5+ years of experience.
• Expert in writing Advance / Complex SQL queries with strong experience in Python (NumPy & Pandas) and data processing tools such as AWS Glue or SAS ,
• Proficient with Tableau for advanced visualization & advanced Calculations
• Understanding of dashboard creation in Adobe Analytics or Customer Journey Analytics
• High attention to detail, solution-oriented and capable of meeting or exceeding deadlines in a fast-paced environment.
• Embraces diverse people, thinking, and styles

What Will Give You A Competitive Edge (Preferred Qualifications):

• Advanced expertise in Tableau, including the ability to build highly functional, user-centric dashboards and engineer complex calculated metrics, parameters, and interactivity that enable users to explore data dynamically and derive actionable insights.
• Advanced knowledge of AWS analytics toolkit (e.g., Redshift, Sagemaker, Lambda etc.)
• Prior experience with Delta or other airline or Hospitality data a plus
• Self-motivated and take pride in building great products for key stakeholders.
• Resourceful in finding the data and tools you need to get the job done.
• Not afraid to ask for help when you need it or help teammates when they need a boost.
• Quantum Matrices