Tata Consultancy Services | EUCS_TOOLS_SCCM_Kolkata | kolkata
1 month ago
Greetings from TCS
TCS Hiring for EUCS_TOOLS_SCCM
Job Location: Kolkata
Experience Range: 4-10 Years
Job Description :
End User support, End user Computing, desktop admin, desktop support
- At least 4 years of previous IT End User Support
- Proficient in English communication and should have experience supporting end users remotely through remote connecting tool
- Should have expertise in Windows, Macbooks and associate’s tools
- Responsible to provide remote support to all desktop infrastructure relates requests or incidents for users remotely
- Work experience in ITSM ticketing tool like Cherwell, tracking and closure
- Incident Management experience – Managing incidents including business expectations and communication, should have experience in Major Incident Call handling
- Should have knowledge on Active Directory, should be able to manage ID creation, ID management, Password reset
- Exposure in remote connecting tool , Application packaging
- L2 Level Desktop Troubleshooting Experience on Hardware and Software
- Strong knowledge of Microsoft based operating systems (Windows 10, 11)
- Microsoft based Office 365 applications , Macbooks
- Experience with using and troubleshooting Outlook within a network environment (permissions, calendar sharing, delegation)
- Look out for areas of improvement to help enhance user experience from desktop support perspective.
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